Help Center

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Lotto betting involves placing a wager on the outcome of a lottery game. You’ll select the game you wish to play, choose your numbers, and pay a set price for your bet, but you won’t actually receive a physical ticket. Instead, you are wagering that the numbers you choose for the lotto will come up in the official draw.

After the draw is held, your entry will be checked against the official results and if you match enough of the numbers drawn to win a prize on the game, you’ll be paid out, just like if you had gone to the shop to buy a ticket.

To find out more about how betting on lottos works at Jackpot.com, visit the Lotto Betting page.

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Betting on a lotto game is playing the game in a conventional way. You’ll choose the game you’d like to play, select your numbers (or have them generated for you via the Quick Pick option), and pay for your wager. Once that’s done, all you have to do is sit back and wait for the results to come in to see if you’ve won a prize. You don’t even have to worry about buying a ticket!

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We take our duty of customer care very seriously. As we are licensed and regulated by the U.K. Gambling Commission, we are obligated to ensure that all our players who win prizes are paid promptly and in full. All prizes won by players on jackpot.com will be paid as if you were redeeming a winning ticket in a shop, and we will endeavour to get your winnings to you as soon as possible.

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Yes, you can join one of our lottery betting syndicate on Jackpot.com, that is, you can use your account on this site to bet on lotto’s as part of a group and have fun with our syndicate betting offer.

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Jackpot.com does offer official EuroMillions tickets through its betting services. To that end, an EuroMillions ticket is purchased by Jackpot.com on your behalf.

With the above exception applied to EuroMillions tickets, Jackpot.com does not buy official tickets for any of the lotteries available through our betting service. When you bet on lotto’s through our site, you are placing a wager on the possible outcome of a specific draw for a particular lottery game. To that end, no tickets are ever purchased by Jackpot.com.

To find out more about how lotto betting works on our site, visit the Lotto Betting page.

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Yes. When you bet on a lottery and place your order, a copy of the order can be found in the Transactions section of your account. You’ll be able to check your lotto numbers and find other details about your order.

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The individual pages for all available lotteries contain the information you need on how to play the games featured on Jackpot.com, and you can visit these pages from the links below. You will find details of when the draws take place, what prizes are on offer and the odds of winning in each of the prize tiers.

EuroMillions results

Millionaire results

Eurojackpot results

German Lotto results

Powerball results

Mega Millions results

SuperEnalotto results

JackpotLotto results

Lotto America results

Polish Lotto results

Irish Lotto results

OZ Lotto results

OZ Powerball results

French Loto results

UK Lotto results

Thunderball results

Mega Sena results

Saturday Lotto results

Monday Lotto results

Wednesday Lotto results

Lotto Max results

Canada Lotto results

Austrian Lotto results

If you have any queries about how Jackpot.com operates then head over to the About us. If this is not sufficient then feel free to always contact our Customer Experience Team via LiveChat, phone or email to support@jackpot.com.

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A Subscription allows you to buy a number of lines in advance for a specific period of time and for a specific lottery, making sure you never miss a draw. Your favourite numbers will be selected upon purchasing your subscription, but you can then change your numbers at any time in your account.

Your preferred lottery subscription will be automatically renewed according to the period selected, but if you wish to cancel your subscription, you can do it at any time by contacting our Customer Experience Team as further detailed in our FAQ “Can I modify or cancel my subscription?”.

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It is simple! Once you have chosen your lottery and selected your lucky numbers or any random numbers all you need to do is choose between our ‘Subscription’ options before clicking ‘Add to Cart’. Once done you just need to click on the “Pay Now” button to confirm your purchase and/or subscription.

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When you subscribe to a lottery, your first subscription payment will be deducted upon purchasing. You will then be rebilled automatically, and the subscription will be renewed according to the selected period.

For example, if you have selected a monthly subscription to the JackpotLotto, you will first be billed for 4 weeks’ worth of draws at the time of purchase. Thereon, your subscription shall automatically be renewed and billed every 4 weeks.

The automatic subscription rebill will be made from the same payment method used at the time of purchase. If the payment doesn’t go through, we will try to deduct this amount from your Jackpot.com account balance, however, if there is not enough balance in your account to purchase the next subscription, the transaction will not be completed and you will receive an email notification in which you’ll be asked to make a deposit. The subscription will be cancelled after three (3) consecutive attempts.

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You may select between a 4-week subscription or a 12 weeks subscription which shall be automatically renewed every 4 weeks or 12 weeks respectively.

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Of course - you can modify your subscription number as follows:

- Go to “My Account” section in the top right corner.

- Click the “Activity” tab.

- Head to the “Subscription” section.

- Pick the active subscription you want to modify. You can view or change your numbers in the drop-down menu.

PLEASE NOTE: that changes must be made at least 24 hours before the next draw.

Or you may always contact our Customer Experience Team via LiveChat, phone or email.

If you want to cancel your subscription you may contact our Customer Experience Team, via LiveChat, phone or email to support@jackpot.com.

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If you decide to close your account with an active subscription, you will need to contact our Customer Experience Team who will close your account and cancel all subscriptions. If there is any active draw that cannot be cancelled, our Customer Experience Team shall duly inform you and provide you with the date of the final entry of the draw.

Once the last active draw has elapsed, if there’s any winnings it will be added to your balance account and refunded along with your actual balance within 72 hours as of the end of the last active draw, in accordance with our Terms and Conditions.

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If you decide to take a Time Out or Self-Exclude your account with an active subscription, you will need to contact our Customer Experience Team who will process your Time Out or Self-exclude your account and cancel all subscriptions. If there is any active draw that cannot be cancelled, our Customer Experience Team shall duly inform you and you will agree to renounce to any potential winnings you may gain through this last active draw.

If there is any balance in your player account on the day of your Time Out or Self-Exclusion, we will refund the outstanding balance within 72 hours, as of the day of your Time Out or Self-Exclusion in accordance with our Terms and Conditions.

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Jackpot alerts are a free method to stay on top of your favourite lotteries and a great way to make sure you don’t miss the result from your favourite lottery ever again. To sign up for these alerts or change your account notification preferences, just follow the below steps:

- Go to “My Account” section in the top right corner.

- Click the “Account Information” tab.

- Head to the “Notification” section.

- Choose the way you would like to receive Jackpot’s alerts.

- And click on “Update Notifications” to confirm.

If you change your mind, you can simply unselect these notifications and the lottery result alerts will stop.

PLEASE NOTE: If you decide not to receive activity emails you will not receive winning notifications, emails confirming you have played or updates about your account activity.

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Text message alerts are a free way to find out if you have won a lottery prize without having to check the results yourself. To set up text message alerts, first make sure your mobile phone is registered with Jackpot by adding it to the Personal Details section of your account. To do so:

- Go to “My Account” section in the top right corner.

- Click the “Account Information” tab and head to the “Personal Details” section.

- Introduce your mobile phone number in the “Phone No” field under Contact Detail and click on “Save” to confirm.

Once this has been done, go to the Notification section and select the ‘SMS” box. You will then receive a mobile notification every time your syndicate wins a prize! The SMS or text message alerts can be stopped at any time by unticking the relevant box.

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The latest lottery results for all the games offered on Jackpot.com can be found on their respective pages. Just simply click on the lottery you wish to find the results for and select the results tab located near the top of the page. Here you will be able to find the results from the last 30 days.

Alternatively, the results for all available lotteries can be found here:

Powerball

Mega Millions

Millionaire

EuroMillions

Eurojackpot

UK Lotto

Thunderball

German Lotto

Irish Lotto

SuperEnalotto

Polish Lotto

OZ Lotto

OZ Powerball

French Loto

Saturday Lotto

Monday Lotto

Wednesday Lotto

Mega Sena

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Jackpot.com will regularly send out emails to players with important information regarding their accounts and winnings, as well as updates about promotions and big jackpots. This makes it easy for players to see whether they have won prizes and work out which games they want to enter, so it is recommended that users add Jackpot.com to their list of safe senders.

If any of Jackpot’s emails find their way into your spam or junk mail, you just need to select the email and add the website to your list of safe senders.

Follow the step-by-step guide below, or contact Customer Support for more information.

Gmail

1. Open any email message from Jackpot.com.

2. Click arrow pointing down (next to "reply") and click "Add Jackpot.com to your Contacts List".

Yahoo! Mail

1. Open any email message from Jackpot.com.

2. Click "Add to contacts" (next to Jackpot.com) and in the pop-up, fill out additional info if needed.

3. Click Save to finish.

Outlook 2007

1. Right-click on a Jackpot.com email.

2. Click on "Junk E-mail".

3. "Add Sender to Safe Senders List" to finish.

Outlook 2010 and Outlook 2013

1. Click on the tab "Home" > Junk > Junk E-mail Options > Safe Senders > Add.

2. Enter Jackpot.com and as well as any additional information you might like to add and click OK to finish.

Windows Live/Hotmail

1. Open a Jackpot.com email.

2. Click on "Add to contacts" (next to Jackpot.com) to finish.

Mail.ru

1. Create a folder called "Jackpot.com".

2. Add a new filter > In the "From" box, enter support@Jackpot.com.

If you want to unsubscribe from these emails, you can change your settings in the Notification Preferences section of your account. However, you will need to log into your account to check your winnings and access any other news about your account.

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All you need to do to start playing is Sign In to the website with your email address and password. Once you have logged into your account, you can choose between our various Lotteries, Live Roulettes, Scratchcards and Casino Games. Once you have made your choice it’s as simple as clicking on your lottery and pay for your entries or make a deposit and play the game you wish.

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We are required to verify your identity, age, and address, as part of the licensing conditions set by the U.K. Gambling Commission.

By verifying your details, you are confirming that you are at least 18 years old, that you are who you say you are, and that the address we hold for you is your correct address. This allows us to remove any restrictions applied to your account.

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The below enlisted documents can help us verify your identity, date of birth and address.

1. Documents for verifying your Identify and Date of Birth

You can also verify your identity and date of birth by sending us one of the following documents:

• National Passport

• Identity Card

• Driving Licence

2. Documents for verifying your Address.

You can also verify your address by sending us one of the following:

• Utility Bill such as Water, Electricity, Gas, Internet and/or Land Line Phone bill (issued within the last 3 month)

• Bank Statement (issued within the last 3 month)

• Tax bill

PLEASE NOTE: that the details on the document must match your account details. And please ensure that all details, including your name, surname, date of birth, and the address line, are visible on the document.

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Upload the document images to your computer using either a scanner, digital camera or take a photo on your mobile device, ensuring that the required details are clear and legible.

If you select the LiveChat our Customer Experience Team shall be pleased to assist you throughout the verification process.

Alternatively, you can always send all documents to our Customer Experience Team by email to support@jackpot.com.

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While certain types of documents can be verified within a few minutes, others may take longer. We aim to complete verification within 24 hours, but during busy periods this could take up to 72 hours. In any case, our Customer Experience Team will send you a confirmation email when your account has been successfully verified.

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You can change your password in the Personal Details section of your account by updating your selection and saving the changes as further detailed here below. Just bear in mind that your password needs to be between 8 and 15 characters and should contain at least one letter and one number.

- Go to “My Account” section in the top right corner.

- Click the “Account Information” tab.

- Head to the “Personal Details” section.

- Complete the Password form with your old and new password.

- And click on “Save” to confirm your new password.

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If you have forgotten your password, you can just click here to enter your email address and you will be sent a link to securely set up a new password. If you do not receive an email from us, please contact our Customer Experience Team via our LiveChat, phone or email.

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If you forgot the email address linked to your Jackpot.com account you can recover this one by sending us a copy of your ID, Passport or Driving Licence, clearly showing your name and surname, to our Customer Experience team via LiveChat, by phone or by email to support@jackpot.com.

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You can visit the Personal Details to update your account preferences.

- Go to “My Account” section in the top right corner.

- Click the “Account Information” tab.

- Head to the “Personal Details” section.

- Update the fields under Contact Detail with your personal information.

- And click “Save” to confirm.

Please note that for some of your Personal Details you will not be able to update them on yourself. In this event we kindly invite you to contact our Customer Experience Team via LiveChat, by phone or by email to support@jackpot.com.

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When you sign in, the Transactions page will display a complete record of your deposits, withdrawals, wins, one-time entries and subscriptions, to help your monitor your own activity.

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Your account may have been blocked because we are legally obliged by the United Kingdom Gambling Commission to carry out checks to ensure all your sign-up information is correct. For example, we must ensure you are over 18 and thus legally allowed to wager, but there are also other checks we need to make.

You will have been contacted by our Customer Experience Team who will have requested some documents from you. If you could kindly reply to that email with the correct documents, then your account will be unlocked. While it is blocked, we are not allowed to let money leave your account, but any active entries you have will still go on and any winnings on those entries will still be credited to your account.

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Although we love having you around, if you think you need a time out you can always choose between a “Time Out” or a “Self-Exclusion”:

Time Out: This “Temporary Suspension” is a short break which gives you the option of suspending your access to your Jackpot.com account for a predefined period, ranging from 24 hours up to 1 month. During the selected period, you will not be able to log into your account nor carry out any transaction on Jackpot.com. After the period has elapsed, the “Time Out” shall be automatically removed, and you will be able to access your Jackpot account and carry out any transactions exactly from where you left it.

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Self-exclusion: This option is a longer break which allows you to suspend your access to your Jackpot.com account for a predefined period, ranging from six (6) month up to five (5) years. If you chose the Self-exclusion option, your account shall be suspended for a minimum period of six (6) months following the UK Gambling Commission requirements. During the selected period, you will not be able to enter your account nor carry out any transaction on Jackpot.com. After the expiry of your Self-exclusion period, you will need to contact our Customer Experience Team to request the removal of your Self-Exclusion and reopening of your Jackpot account, which shall be effective after 24 hours.

You can configure these options by visiting the Responsible Gambling section of your account as follows

- Go to “My Account” section in the top right corner.

- Click the “Account Details” tab.

- Head to the “Account Status” section.

- Choose between “Temporary Suspension” or “Self-Exclusion”.

- Choose how long you would like to suspend access to your account for.

- And click on the “Save” button.

If you have any active Subscriptions please read our FAQ “What happens with my subscription if I take a Time Out or Self-Exclude?”.

If you require help in taking a break, contact our Customer Experience Team who will gladly assist you through the process via LiveChat, by phone or by email to support@jackpot.com.

PLEASE NOTE: The UK Gambling Commission is providing a national self-exclusion system, GAMSTOP, available for customers resident within the United Kingdom (Great Britain and Northern Ireland) only. Through this system you will be excluded from gambling with online gambling companies licensed in Great Britain. To successfully sign up to GAMSTOP you will need to provide your personal details to confirm your identity, such as your postcode, date of birth and email address. It is important to remember that you cannot sign up to GAMSTOP for another person, but you can help someone else with the process. Once you registered to GAMSTOP you will be excluded for a period of 6-month, 1 year or 5 years depending on the option chosen. You will not be able to cancel your self-exclusion until your chosen minimum period has elapsed.

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You can choose to completely close your account by visiting the Responsible Gambling section of your account as follows:

- Go to “My Account” section in the top right corner.

- Click the “Account Details” tab.

- Head to the “Close Account” section.

- Click on the “Close My Account” button and on the “Confirm” button in the popup window.

Please note that you will only be able to close your account if:

- Your account has been completely verified by us.

- If your actual balance account is 0£.

- And have no active Subscriptions.

If you fulfil both above conditions, you will be able to request the closure of your account which shall be executed within 7 days. If you change your mind and decide to not to close your account please contact our Customer Experience Team via LiveChat, by phone or by email to support@jackpot.com before the 7 days have elapsed.

PLEASE NOTE: if you have any active Subscriptions please read our FAQ “What happens with my subscription if I close my account?”.

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You can reopen your account by sending a request to our Customer Experience team by email to support@jackpot.com.

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You might need a hand to manage the little things so that you can fully enjoy the big things. After all, time really does fly when you’re having fun, so let us watch the clock for you with a very useful tool to maximise your fun, and minimise your frustration, Jackpot’s Reality Check

You may set your time limit by visiting the Responsible Gambling section of your account as follows:

- Go to “My Account” section in the top right corner.

- Click the “Account Details” tab.

- Head to the “Reality Check” section.

- Click on the “New Limit” section and choose your time limit.

- Click on the “Update Reality Check” button, and your time limit shall be set.

You may deactivate this option at any time by clicking on Inactive Reality Check.

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To choose or update your language then please select from the options located at the middle of the website footer.

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All prizes will be paid directly into your player account at the earliest possible time. Once the winnings have been deposited in your player account, you can then withdraw them into your bank account if you wish or use them to spend on future entries and games rather than making another payment from your chosen deposit method.

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If you win a top prize or Jackpot, you will be notified by our Customer Experience team after your entries have been checked against the official results.

You will need to get in touch with our Customer Experience Team Support to arrange for receipt of your winnings, as the payment method for your prize will differ from the process for smaller windfalls. You can get in touch with our Customer Experience Team via our LiveChat, by phone or by email to support@jackpot.com.

You may be asked to take part in marketing activities to promote the news of your win. Please see the FAQ page on “Can I claim my jackpot prize anonymously or do I have to expose my personal details if I win?” to find out more about the process.

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An automated email will tell you if you have won one or more prizes in a lottery draw. The details are also available to view in your lottery account and you can choose whether to withdraw the money or use the funds to pay for future entries.

You can find the latest winning numbers from individual lotteries on the Results pages for each lottery soon after the draws take place, checking them against the numbers you have played.

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Jackpot is the name given to the top prize in a lottery. You will usually have to match all of the main numbers drawn to receive a lottery’s jackpot.

The jackpots, and other large prizes, of some lotteries are taxed within the country in which they are played, with various governments withholding a percentage of cash prizes above a certain level. Therefore, taxation on lottery winning is highly variable depending on where you are playing the lottery from and your own personal circumstances. It is therefore better for you to check for yourself with a financial expert to get some real advice should you win.

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Non-jackpot prizes are often referred to as secondary winnings. They can be worth anything from a few pounds to a seven-figure sum depending on which lottery you play and how many numbers you match.

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If you play through Jackpot.com and you win a jackpot, you will be able to claim the prize anonymously. However, if you win a large lottery prize, you may be asked to take part in marketing activities to promote news of your win, but no personal information will be exposed and/or released without your permission.

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You can visit the Baking Page to find out all available payment methods you may use to Deposit and/or Withdraw on Jackpot.com.

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Jackpot.com currently accepts pound sterling (£/GBP). Your payment method will be charged in one of the supported currencies

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Please follow the instructions in the error message you received if you are informed that your preferred payment method cannot be used.

Alternatively, you can always contact our Customer Experience Team via our LiveChat, by phone or by email to support@jackpot.com for further assistance.

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A SWIFT code is the unique identification code of a particular bank and consists of 8-11 numbers and/or letters. The International Bank Account Number (IBAN) is used to make or receive international payments and is used alongside with the SWIFT code in Europe and in various countries around the world.

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The CVV (Card Verification Value) is an extra code printed on bank cards which acts as an extra measure to combat fraud. For Visa, MasterCard and Diners Club International, the CVV is the final three digits of the number printed on the signature strip on the back of the card. For American Express, the CVV is a four-digit number which appears on the front of the card. Visit Payment Details if you need to update or correct your CVV number.

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Once you have confirmed your purchase online, the order cannot be cancelled for logistical reasons. Jackpot.com employees receive order forms whenever a purchase is submitted and are continuously processing entries throughout the day to make sure customers receive an efficient and reliable service.

If you have a query regarding a purchase or believe that there has been an error, please contact our Customer Experience Team via our LiveChat, by phone or by email to support@jackpot.com for further assistance.

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Payment methods cannot be registered to multiple accounts for security reasons. If Jackpot’s system finds that your credit card has already been registered to another account on the site, it will bring up an error message. Please contact customer support for additional assistance.

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Making a deposit at Jackpot.com could not be easier, simply follow the instructions below:

- Log into your Jackpot.com account.

Click the “£” button in the right top of the home page.

- Once in the cashier, select the amount of your deposit and click the “Deposit” button.

- Now, choose a payment method from the options you have available.

- Complete the form with your details within the required fields.

- Finally, click on “Pay Now” and completed the transaction.

Alternatively, you may also deposit into your Jackpot account as follows:

- Go to “My Account” section in the top right corner.

- Click the “Account Information” tab.

- Click on the “Deposit” button.

- Select the amount of your deposit and click on the “Deposit” button.

- Now, choose a payment method from the options you have available.

- Complete the form with your details within the required fields.

- Finally, click on “Pay Now” and complete the transaction.

A list of our deposit methods may be found here.

If you require help in making a deposit, contact our Customer Experience Team who will gladly assist you through the process by our LiveChat or by email at support@jackpot.com.

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You can visit the Baking Page to find out all available payment methods you may use to Deposit on Jackpot.com.

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At Jackpot.com you never run the risk of spending more money than you wishby setting yourself a Deposit Limit. Set a maximum Deposit Limit so that no matter what happens or how much fun you are having, you will never deposit more money than you can afford

You may set your Deposit Limit by visiting the Responsible Gambling section of your account as follows:

- Go to “My Account” section in the top right corner.

- Click the “Account > Account Details” tab.

- Head to the “Deposit Limit” section.

- Insert the deposit limit amount you wish in the “New Limit” section.

- Choose if you want your Deposit Limit to be applied per “Day”, “Weekly” or “Monthly”.

- Click on the “Save” button, and your Deposit Limit shall be set.

Example: if you set a daily deposit limit of £100, you deposit £50 and then the same day another £40, you will only have £10 left before your daily limit has been reached. Once you deposit the £10 your daily deposit limit shall be reached, and you will not be able to further deposit during that day.

You may at any time change or remove your limits. Decrease in limits will take immediate effect. If you wish to increase or remove your limits, this will come into effect 24 hours after the previous deposit limit (daily, weekly, monthly or limit period) has ended and after you have contacted our Customer Experience Team to confirm your request.

Note: However, all deposit limit increase or removal will be effective subject to our Customer Experience Team approval.

If you have any questions and/or require help setting your Deposit Limit, do not hesitate in contacting our Customer Experience Team who will gladly assist you through the process via LiveChat, by phone or by email to support@jackpot.com.

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Usually a deposit is processed instantly to your Jackpot.com account. In certain unusual cases, your deposit could take up to 24 hours to process.

Once a deposit is submitted, a transaction confirmation will be sent to you via email. If the deposit is not approved, you will also receive immediate email notification from Jackpot.com. Should the funds not be credited to your player account within the specified timeframe, please check your email “Inbox” (including your “Trash/Junk Mail” folder). If no message is received please contact our Customer Experience Team immediately, via our LiveChat, by phone or by email to support@jackpot.com.

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If your card deposits are not being approved, please try another card. Alternatively, we accept deposits via many other payment methods. Should you require assistance in depositing, please contact our Customer Experience Team via our LiveChat, by phone or by email to support@jackpot.com.

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Please send us a proof of the transaction (from the payment method provider) to: support@jackpot.com. Upon receipt will be able to track your transaction in our system and identify if there was any type of error.

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If you would like to withdraw your winnings to your bank account, you can press the “Withdraw” button in My Account section and follow the instructions on the page to complete your transaction. You can withdraw £5 minimum, and up to £1,000 automatically. If you wish to withdraw more than this amount, then you will need to request separate withdrawals each of which will be subject to a minimum amount of £5 and a maximum amount of £1,000.

You request a Withdrawal as follows:

- Go to “My Account” section in the top right corner.

- Click the “Account Information” tab.

- Click on the “Withdrawal” button.

- Select the amount of your withdrawal and click on the “Withdrawal” button.

- Now, choose a payment method from the options you have available.

- Complete the form with your details within the required fields.

- Finally, click on “Withdraw Now” and complete the transaction.

If you experience any issues or want to make a specific withdrawal request, please contact our Customer Experience Team via LiveChat, by phone or by email to support@jackpot.com.

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You can visit the Baking Page to find out all available payment methods you may use to Withdraw on Jackpot.com.

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All withdrawal requests must be processed and approved by our compliance department before being paid out. We aim to process all withdrawal requests within 72 hours, but in certain circumstances, such as if you have won a larger prize or have made any special withdrawal requests, our Customer Experience Team will contact you directly.

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If your withdrawal request has been refused, you will receive an email from our Customer Experience Team explaining why the request has not been accepted. Common reasons for a refused withdrawal request include attempting to withdraw to a different payment method than the one you used to deposit funds or requesting to withdraw an amount that is bigger than allowed.

If you have any questions about why a withdrawal was refused, please contact our Customer Experience Team via LiveChat, by phone or by email to support@jackpot.com.

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Once your withdrawal request has been approved, it may take up to 72 hours for funds to appear in your account if you have used a credit card or an eWallet.

If you have not received your funds within this timeframe, please contact our Customer Experience Team via LiveChat, by phone or by email to support@jackpot.com.

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You cannot win a lottery without participating or buying a ticket, so if you receive a letter, email, phone call or message saying you have won a lottery you haven’t entered then it is almost certainly a scam. If there is any doubt about whether the correspondence you have received is a scam, then it is best not to respond.

It is important to remember that Jackpot.com will only send you emails about winning a prize for draws in which you have purchased syndicate shares.

If you have any questions about a letter, email, phone call or message you have received, then do not hesitate to contact our Customer Experience Team via LiveChat, by phone or by email to support@jackpot.com for further assistance.

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The most common sign of a lottery scam is receiving a letter, email, phone call or text message saying you have won a prize in a lottery that you have not entered. You cannot win a lottery that you did not participate in or buy a ticket for, so these forms of correspondence are scams and you should not respond to them.

Some of the letters, emails, phone calls or text messages you may receive might identify you as a winner that was selected at random via your email address or telephone number, and that you must contact them in order to claim your prize. They will often ask you to include bank details to release the “winnings”. These are likely malicious attempts to gain access to your financial information or charge you a premium rate to call a blank number, so do not follow their instructions and contact your local official lottery provider if you are in any doubt about what to do.

Some scam letters might request that you pay a “processing fee”, after which the funds will be paid to you. Under no circumstances should you respond to them or make any payments to them. You will never be asked to pay a fee to receive prizes from any legitimate lottery you have entered.

You will also often see that scam notifications will often use the words ‘legal’ or ‘legitimate’ to try and lure you into the false sense of security that they are genuine, when in fact they are not.

If you are unsure about whether a letter, email, phone call or text message you received is a scam, you should always contact the relevant lottery provider directly through their official website, or you can contact our Customer Experience Team as we may be able to be of assistance in finding the proper channels for you to report the scam to the authorities in your area.

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If you have received a suspicious letter, email, phone call or other message, do not engage in any form of contact with the sender. It is best to ignore the correspondence by deleting it or throwing it away. You should never respond with personal or financial information of any kind.

You may wish to contact the official lottery provider in your area to alert them to the scam in your area so that they can take appropriate action.

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It may be that you have selected not to receive activity emails. Visit the Notifications section to update your settings and you should receive an email confirmation. You can also check your account on the site in the Transactions section. If emails are sent to your spam/junk mail, you can confirm Jackpot.com as a safe sender in your email settings.

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Jackpot’s Customer Experience Agents are available by telephone, LiveChat and email from 11:00 CET and 23:00 CET. Please see the Contact us page for full contact details.

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Jackpot.com will endeavour to respond to all email enquiries as quickly as possible and will be in touch within 24 hours. The Customer Experience Team can also be contacted via telephone and LiveChat from 11:00 CET and 23:00 CET.

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Jackpot.com is compatible with all operating systems *.It is recommended that the following browsers are used:

  • Internet Explorer 8 and up.
  • Google Chrome **
  • Mozilla Firefox **

If you have a problem or need further assistance, please contact support.

*For Mac users and those browsing with Safari and Opera, it may be that some features are not fully functional.

**Please make sure you are using a recent version of these browsers.