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Updated to version 1.15 on 7th of April 2020
Please read these terms and conditions, its appendices, together with the Rules (together shall constitute, these “Terms”), carefully before using and/or accessing our Website (as defined below). By registering and/or using the Website you agree to be bound by these Terms and by the Privacy Policy. If you do not accept these Terms, you should not access and/or use the Website and/or the Services (as defined below).
In addition to these Terms, you should also read our Privacy Policy carefully, which sets out how we collect and use your personal information.
These Terms apply to your use of the Services, whether accessed via the Website or such downloadable mobile applications.
The most up-to-date Terms and Privacy Policy will be available on the Website and may be changed from time to time. We may need to change these Terms and the Privacy Policy from time to time for a number of reasons (including in order to comply with applicable laws, regulations, and regulatory requirements). Any minor or insubstantial changes may be made at any time and you are advised to review these Terms and the Privacy Policy on a regular basis. Please note that all major changes will be notified to you in advance of such changes taking effect. If any change is unacceptable to you, you should cease using the Website and the Services. If, however, you continue to use the Website and/or the Services after the date on which the changes to these Terms and/or Privacy Policy come into effect, you will be deemed to have accepted those changes. Note that these Terms and the Privacy Policy relate to the Services only. Separate terms and conditions apply for players based in the United Kingdom using our lottery syndicate services for UK national lotteries (“Syndicate Services”) and are available on the relevant webpages which can be found here.
For UK Residents only, following the UK Government’s decision to pass the Gambling Act 2005 (Operating Licence Conditions) (Amendment) Regulations 2018 instead of placing a bet on the EuroMillions draw, we will purchase a ticket (“Ticket”) for your entry from our ticket agent . Similar to Syndicate Services note that the agent and not any UK resident Player will be the EuroMillions participant.
If these Terms and/or Privacy Policy are published in any language other than English, where there is a discrepancy, the English language version will prevail.
2.1 What are the Services?
The Website enables players to:
2.2 Who am I contracting with?
By accessing the Website or using the Services you are contracting with Lottomatrix Operations (as defined below). Lottomatrix Operations provides the Services to Players through various licences, dependent on where such Players are based:
Please note that:
For the purposes of these Terms, the following terms will have the following meanings:
"Bet" - a bet on the outcome of a certain real event, for example the result of a certain lottery, including iRNG, as offered on the Website and submitted via the Website.
"Games" - are Casino, Live Casino, Poker, Scratch cards, Instant Win Games and any other game on the Website (including mobile or any other platform) and “Game” can mean any one of them. We can remove or add Games to the Website at any time.
"Instant Win Games" -virtual, random number generator-based games available on the Website.
"iRNG" - a random number generator used by us to conduct lottery-style draws. The random number generator is compliant with the applicable regulatory model and standards.
"Jackpot" - in the case of a Bet, the maximum possible Winnings in respect to the relevant Prize Group of the relevant Source Lottery (without the DoubleJackpot option). Jackpots can be fixed to an amount chosen and advertised by us.
"Lottomatrix Operations Limited" – a company incorporated in Malta, whose company number is C 80365, with registered offices at Vincenti Buildings 28/19 (Suite no.1969), Strait street, Valletta, VLT 1432, Malta.
"Player(s)" - a registered user of the Website (also referred to as “you” or “your”).
"Purpose" - the purpose of participating in the Services and/or the Syndicate.
"Rules" - separate sets of rules which apply to the different products made available on the Website from time to time, which can be found under the Help tab of the applicable section of the Website..
"Services" - the services provided by us to Players via the Website and/or via the telephone as further detailed in clause 2 above.
"Source Lottery" – a lottery, on which a Bet is placed by a Player.
"Successful Bet or Successful Entry" - is a winning Bet which is placed on the outcome of a Source Lottery via the Website and/or over the telephone through our Telebet Service, in accordance with these Terms, or in respect of a UK Player placing a Ticket Order for the EuroMillions, a winning Ticket which is purchased on the Player’s behalf.
"Stake(s)" - refers to the amounts a Player decides to stake in respect of a certain Instant Win Game.
"Syndicate(s)" – are the services described in Appendix 1 below, in which you can Bet on a number of entries of a lottery or lotteries by purchasing shares. You will receive a share of the winnings if any of the entry wins at any Prize Group level including a Jackpot.
"Ticket Order" - refers to an order made by UK Players in relation to EuroMillions requesting that we purchase the Tickets via our agent.
"Website(s)" – the domain www.jackpot.com and any subdomains or related domains you may be redirected to (depending on your location), including but not limited to uk.jackpot.com, se.jackpot.com and www.jackpot.ie, and if you are using the Services via a downloadable mobile application, all references to the “Website” shall refer to that mobile application.
"Winnings" - the return paid to a Player in respect of a Successful Bet or Successful Entry or the prize money won by a Player in playing an Instant Win Game. All references to “we”, “us” and “our” in these Terms shall be read as referring to Lottomatrix Operations and/or Lottomatrix Limited, as appropriate.
A. THE SERVICES
1.1. You must not access or use the Website and/or the Services (or attempt to do so) unless: (i) you are 18 years old or older; or (ii) if you are based in a jurisdiction in which you must be older than 18 in order to gamble, place Bets and/or Stakes (for example in Estonia, where you must be 21 years old), you are of the legal age to gamble, place Bets and/or Stakes in such jurisdiction ("Legally of Age").
1.2. Access or use of the Website and/or the Services may be illegal in certain countries, irrespective of your age. You are responsible for determining whether your accessing and/or use of the Website and/or the Services is compliant with applicable laws in your jurisdiction and you confirm to us that your use of the Website and/or the Services is not illegal in the territory from which you access them.
1.3. The use of the Website and/or the Services is illegal for any person, citizen of, or a person who is: (i) residing in a country listed in the latest statements by the Financial Action Task Force as posing a risk to the international financial system published here; (ii) listed on the financial sanctions list of Her Majesty's Revenue and Customs (“HMRC”) found here.
1.4. In addition to the foregoing, there are certain territories which we actively block access from, a list thereof can be found here. Please note that our list of blocked territories does not necessarily correlate to those jurisdictions where we have taken a view on legality, equally if a territory is not blocked, that does not amount to a representation on our part that use and/or access of the Website and/or Services from such territory is legal. Please note that we may update the foregoing from time to time (for example due to changes in applicable law).
1.5. You must not access and/or use the Website and/or the Services (or attempt to do so) if you are based in any of the jurisdictions referenced in clauses 1.3 through 1.4 above or any jurisdiction in which it is illegal to do so (referred to collectively as, “Prohibited Jurisdiction(s)”).
1.6. In relation to EuroMillions, when you are based in the UK:
(i) we purchase the Tickets via our agent when you make a Ticket Order and will be subject to the terms and conditions of such purchase. You therefore contract with us and we will contract with our agent on your behalf, but you will not contract directly with such agent or have any rights of recovery against such agent;
(ii) you cannot place a Bet on a EuroMillions draw; and
(iii) you cannot place a Bet on the outcome of a EuroMillions lottery, regardless of the name given to that lottery or how that lottery is described in any jurisdiction, irrespective of your country of registration or where you may normally be based. For subscriptions (as referred to in clause 10.12 below) if you choose and place your Bet on EuroMillions whilst in the UK, we will not accept it. There is nothing to preclude you from advance playing in future weeks, provided you place your Bet and we accept it in accordance with clause 17 below, when you are not in the UK. Likewise when purchasing a EuroMillions Ticket via our agents as detailed in 1.6(i) above.
1.7 If you are based in Sweden, please note that, due to legislative or regulator restrictions, certain products described in these Terms may not be available to you.
2.1. We are committed to providing excellent customer service and as part of such commitment, we are committed to supporting responsible gambling. Although we will use our reasonable endeavours to enforce responsible gambling policies, we do not accept any responsibility or liability if, for reasons outside our reasonable control, you continue to gamble and/or place Bets or Stakes and/or seek to use the Website and/or the Services with the intention of deliberately avoiding the relevant measures and protections in place.
2.2. We may suspend, modify, remove or add to the Services, from time to time, with immediate effect and without notice to you. If we make such a change that affects a Bet or a Ticket that you have already placed or purchased but has not yet settled (for example by removing a lottery from the list of lotteries available to Bet on), your Bet or Ticket will be voided, and we will return the applicable staked amounts or Ticket price back to you. Save for where we have not used reasonable care and skill, we shall not be liable for any loss suffered as a result of any such changes and you shall have no claims against us in this regard.
2.3.We only permit and accept use of the Services online (including via mobile device or downloadable applications on a mobile device) and/or through our Telebet Service.
2.4. When purchasing a EuroMillions Ticket via our agents as detailed in clause 1.6(i) above, in facilitating your Ticket Order, we are not responsible for the issuance of tickets or promoting the draw, which is the responsibility of the lottery promoter in the relevant jurisdiction. We through our network of agents in the jurisdiction where you may wish to use our Services, will make reasonable endeavours to procure that that agent fulfils the Ticket Order, however we will not be liable to you in the event that the agent fails to fulfil (or fulfil correctly) the Ticket Order.
B. YOUR JACKPOT.COM ACCOUNT
3.1. To register for an account on the Website and/or use the Services, you must:
3.1.1. be Legally of Age;
3.1.2. reside in a territory that is not a Prohibited Jurisdiction;
3.1.3. have a valid bank account or credit or debit card or alternative payment method, that is approved by us and that is registered to an address in a territory that is not a Prohibited Jurisdiction;
3.1.4. fully and accurately complete the required information while registering to the Services; and
3.1.5. fully comply with these Terms in relation to your use of the Website and/or the Services.
3.2. You may open only one account. You must never access the Services by means of another person's account. Should we identify that you operate and/or use more than one account, we may treat any such accounts as one joint account.
3.3. You shall not use your account or the Services for any professional, business or commercial purpose, nor will you allow another person to use and/or access your account.
3.4. You are not allowed to transfer funds from your account to any other Player or receive funds from others into your account. Furthermore, you may not sell, transfer and/or acquire Website accounts to and/or from other Players.
3.5. We reserve the right to and may refuse any account registration request.
4.1. Following your application for an account, we may ask you to provide us with proof of age, as part of our age-verification checks. If you are a resident of either the UK or Sweden, you will not be able to gamble (with your own money, a free bet or a bonus), place Bets or Stakes, deposit, access free-to-play games and/or withdraw any amount deposited into your account, until we have completed our age-verification checks. If age verification has not been satisfactorily completed, we may: (i) suspend your account; (ii) restrict your access to the Website and/or the Services until age verification has been successfully completed; and (iii) if on completion of age verification you are shown not to be Legally of Age, return all deposits to you (note: any Winnings obtained during this time shall be deemed invalid and shall not be paid out to you).
4.2. By accepting these Terms and/or registering to use the Website and/or the Services you hereby agree that we shall be entitled from time to time to conduct such identification, credit and other verification checks (including, but not limited to, verifying your source of funds) that we may choose to do and/or are required to do according to applicable laws, regulations and/or regulatory authorities. If you are based in the UK, you will not be able to place a Bet or Stakes before we are able to confirm your identity. You agree to provide all such information as we require in connection with the foregoing verification checks. Until such time as the relevant checks are completed to our satisfaction, we may suspend or restrict your account.
4.3. All information supplied when registering with the Website and/or Services must be accurate, true and complete in all respects. In particular, when using a credit or debit card, the cardholder's name must be the same as the name used when registering with the Website and/or Services, unless you provide valid and verifiable reasons for it being different. Where the identification provided is inaccurate or incomplete, suspension of the account will occur until identity verification has been satisfactorily completed. Where an account is suspended, the relevant customer should Contact Us. Whilst your account is suspended, all monies that are deposited/wagered prior to this will not be returned to you nor will we pay out any Winnings to you.
4.4. We may elect to confirm your address by posting an address verification letter to you and/or by asking you to provide us with a certified or notarized copy of your bank statement or utility bill. All the foregoing correspondence will be discreet, and the envelope sent to you will not display any reference to any branding. Please note that we may suspend your account until such address verification is completed satisfactorily.
4.5. As part of registration, purchase, pay out of winnings and/or ongoing monitoring of your account, we may ask you to provide us with certain documents required for our “Know Your Customer” process (“KYC Documents”), such as copies of your Passport/Identity Card, proof of payment details, evidence of source of income and/or source of wealth, Bank Statement, Utility Bill, etc and may ask you to provide updated KYC Documents in case such expire. We may ask you to provide us with certified/notarized copies of your KYC Documents in case these are required in order for us to be able to comply with statutory and/or regulatory requirements, including but not limited to Anti Money Laundering requirements. It should be noted that Players have thirty (30) days in order to send us their KYC Documents, once a request for such has been made, and no withdrawals will be permitted until all KYC Documents have been received. If a Player fails to comply with our requirement to provide KYC Documents during a consecutive period of thirty (30) days, we may terminate the relationship with such Player.
4.6 As part of registration and the ongoing monitoring of your account, we may supply your information details to authorised credit reference agencies, to confirm your identity and payment card details. You agree that we may process such information in connection with your registration.
5.1. You must keep your password and all account details secret and confidential as you are solely responsible for use of the Website and/or Services from your account and any other activities taking place through your account. Any transactions on your account will stand if your username and password have been entered correctly.
5.2. If, at any time, you feel that a third party is aware of your user name and/or password, you should change it immediately via the Website. Should you forget part or all of your username and/or password combination, please Contact Us.
5.3. You must keep your account details accurate and up to date. These details may be amended in the Account Details section of the Website. If you require any assistance in accessing such details, please Contact Us.
5.4 Players can lock their Player Account at any time (“Temporary Suspension” or “Self-Exclusion”). In order to affect a Temporary Suspension or Self-Exclusion Players may use the respective facility in ‘My Account’ section on the Website, while Players may determine the duration of their Temporary Suspension or Self-Exclusion.
6.1. We take our obligations under data protection laws, which apply to us, very seriously. Please read our Privacy Policy for more information about how your personal information is used by us.
6.2. We will comply with applicable data protection laws, including (i) the General Data Protection Regulations, (ii) for accounts in the UK and the Republic of Ireland, the Data Protection Act 1998, (iii) for accounts in Sweden, Law (2018: 218) with supplementary provisions to the EU data protection regulation (lag (2018:218) med kompletterande bestämmelser till EU:s dataskyddsförordning), and (iv) for any other accounts, the Protection Act, Chapter 440 of the Laws of Malta), in respect of the personal information you provide to us.
7.1. If you want to close your account, please Contact Us. Any negative balance on your account will fall immediately due and payable to us, and your account will not be closed until the relevant amount owed to us is paid in full. Please note that if you want to close your account because you believe you have problems controlling your gambling, you should refer to our Responsible Gambling resources set out here.
8.1. We, at our sole discretion, may close or suspend your account at any time and for any reason. If we do so, we will void all outstanding Tickets, Bets and/or Stakes and return all associated staked amounts and remainder amounts in your account to you less any attributable and irrecoverable expenses incurred by us.
Irrespective of the foregoing, if any of the following instances occurs, we have the right to withhold the whole or part of your balance and/or recover from the account the amount of any deposits, pay outs, bonuses or winnings which have been affected by or are in any way attributable to any of the events listed in clause 8.2 below.
8.2. We may suspend or close your account, and shall have those additional remedies set out in clause 8.3 below, under the following circumstances:
8.2.1. you become bankrupt;
8.2.2. we reasonably believe that you have used an account in another individual's name or for another individual's benefit, or acted in concert with other individuals;
8.2.3. if we reasonably believe that you have breached in whole or in part any provision contained in these Terms;
8.2.4. we reasonably believe that you have used the Website and/or the Services in a fraudulent manner or for illegal and/or unlawful purposes, including, but not limited to, any criminal activity;
8.2.5. we reasonably believe that you have acted for any purpose other than the Purpose, including any professional, business or commercial purposes;
8.2.6. we reasonably believe that you have used the Website and/or the Services in an unfair manner, have deliberately cheated or taken unfair advantage of us or any of our customers (for example by using software to manipulate the time of Ticket Order or Bet placement, find out details of other Players' Bets, Tickets and/or Stakes, or place a Bet or Stake or place a Ticket Order under an identity other than your own);
8.2.7. we reasonably believe that actions from your account, in relation to your use of the Website and/or the Services, were executed using artificial intelligence;
8.2.8. we are requested to do so by any law enforcement agency, any regulatory authority or court order;
8.2.9. we reasonably believe that any of the events referred to in this clause 8.2 may have occurred or are likely to occur;
8.2.10. we reasonably believe that you have attempted to access the Services from a Prohibited Jurisdiction;
8.2.11. we reasonably believe that you have abused bonuses or other promotions; or
8.2.12. we reasonably believe that you have used unfair external factors or influences (known as cheating).
The rights set out in this clause do not affect any other rights (including any common law rights) we may have against you, under these Terms or otherwise.
8.3. We may void your Bets, Tickets and/or Stakes on Source Lotteries and/or Games, respectively (including, for the avoidance of doubt, even after a relevant draw has taken place, which would have entitled you to certain Winnings, except for a breach of the below sub-clauses), if, at any time, you are found to:
8.3.1. not be Legally of Age;
8.3.2. reside in a Prohibited Jurisdiction;
8.3.3. be a citizen of or residing in a country (as referred to in clause 1.3 above) listed in the latest statements by the Financial Action Task Force as posing a risk to the international financial system, and/or any person listed on the financial sanctions list of HMRC;
8.3.4. not have a valid bank account or credit or debit card or alternative payment method that is approved by us and that is registered to an address in a territory that is not a Prohibited Jurisdiction; and/or
8.3.5. have materially breached these Terms.
8.4. If you are based in Sweden, following the closing of your account, we will pay out your remaining balance to you within five (5) bank days. However, if your account is closed due to your exclusion from gambling as a result of misconduct, we will only pay back that which remains of the deposits made by you. If we close your account, you will be informed in writing thereof and the reasons for the decision.
9.1. An account is deemed to be ‘inactive’ during any period in which a player’s account has not recorded any log in and/or log out for a period exceeding 12 consecutive months.
9.2. If your account is ‘inactive’ for a period of 365 consecutive days, the following shall apply:
9.2.1. If the balance on your account is zero (0), we may close your account and no fee shall apply.
9.2.2. If, on being deemed to be inactive, your account has a positive balance, we shall take reasonable steps to notify you, using the details you provided during your registration process (or as updated by you).
9.2.3. If your account is not regulated by the UK Gambling Commission and it remains inactive after a period of 12 (twelve) consecutive months, we may deduct a monthly administration fee from your account balance equal to €5 (EUR) or 50 SEK per each month, after providing you with at least 30 (thirty) days prior notification and providing you with the option to withdraw the deposited funds in order not to incur such fees (for Players registered under our Maltese licence, this is in accordance with the Malta Gaming Authority ‘Inactive Accounts Directive 2011’ and the ‘Gaming Authorisations and Compliance Directive’ of 2018).
9.3. You can “reactivate” your account by logging in and/or out from your account.
9.4. For Players outside the UK (i.e. not regulated by the UK Gambling Commission), Sweden and the Republic of Ireland:
9.4.1. If you do not access your account (with a real money balance) for 30 consecutive months, i.e. your account becomes dormant and if we have been unable to contact you and/or if you cannot be satisfactory located, in accordance with applicable law, we shall close your account and transfer your remaining account balance to you or, for players registered under our Maltese licence, to the MGA.
9.4.2. Account holders who wish to recover funds held in a closed or excluded account, are advised to contact Customer Support.
9.5. For the avoidance of doubt, the arrangement outlined in clause 9.2.3 above shall not apply to an account regulated by the UK Gambling Commission. In the event that your UK Gambling Commission regulated account is inactive for a consecutive 12 (twelve) month period, we may deduct periodic fees or charges, until (i) the account is closed, (ii) the account becomes active again, (iii) or in case the account balance is exhausted, provided however that:
9.5.1. we made reasonable efforts to repay to you your remaining account’s balance to the last payment method you used while using the Services (subject always to compliance with applicable law);
9.5.2. the fees or charges that will be applied shall not exceed £5 (GBP) per month; and
9.5.3. all reasonable steps have been taken to remind you, no less than 30 days beforehand, of the terms that apply to you and that the fees or charges will be imposed by a specified date if your account still remains inactive by the specified date.
9.6. In case that an account regulated by the UK Gambling Commission remains inactive, and in addition to the provisions of clause 9.5, in the event of our inability to contact you via the contact details which you provided to us, we may donate the funds to a charity concerned with the research and/or educational treatment of gambling related harm.
C. YOUR FINANCES
10.1. Please note that we do not offer any credit facility and you may place Ticket Orders and/or place a Bet or Stake only by utilizing the amount of cleared funds held in your account. Accordingly, if you want to place a Ticket Order, a Bet on a Source Lottery or a Stake on any Game, you must deposit funds into your account. You may only deposit funds to your account for the Purpose. Please see https://uk.jackpot.com/banking for information on all deposit options.
10.2. We may void any attempted Bets, Stakes or Tickets orders which may have inadvertently been accepted by us when the account did not have sufficient funds to cover the Bet or Stake.
10.3. You hereby authorise us to deduct monies to pay for the Services as requested by you from time to time as well as any applicable administration charges and fees which have been brought to your attention under these Terms.
10.4. We may impose different minimum and maximum amounts for deposits, Tickets Orders, Bets or Stakes during a particular time period. We will notify you in the instance that we impose any such limits.
10.5. We may use additional procedures and means to verify your identity and conduct "Know Your Customer" ("KYC") procedures when effecting deposits into your account.
10.6. You should only deposit funds into your account from a source where you are the named account holder or by a payment method which is secured by a pin code, password or another identity verification process. You may change your payment method, provided we are satisfied that the applicable verification checks set out in clause 4 above are met. In cases where we identify that your chosen payment method does not meet the foregoing requirements, we may treat any deposits into your account as being invalid and any Bets and/or Stakes made with such deposit as being void. Upon your request, we will return all such deposited amounts to the source from which they were received by us.
10.7. It is prohibited and unlawful to deposit money from ill-gotten means. Therefore, all transactions are checked to prevent money laundering and all suspicious transactions will be reported to the Gaming Operator’s Money Laundering Reporting Officer (MLRO) who will report to and advise the relevant authorities.
10.8. Depending on the payment method selected, deposits can incur charges or processing fees from third parties. Your bank may independently charge you for bank wire transfers and other methods of payment.
10.9. You agree that we shall be entitled to retain any interest which might accrue on funds held in your account.
10.10. It is your responsibility to inform us without delay should any funds be credited to your account in error. We shall recover such funds by account adjustment.
10.11. We may, at any time, set-off any positive balances in your account against any amount owed by you to us.
10.12. Where applicable, you can choose the subscription option to place automated Bets for products on the Website, or automated Ticket Orders, with pre-set intervals. Any cancellation request should be delivered to us in writing at least 7 days prior to the end of the respective subscription period (considering the subscription period for which you have registered). Any such request will be considered “delivered” only once an acknowledgement of receipt is sent to you by us. We may change our subscription plans and their respective pricing from time to time, however, any price changes or changes to our subscription plans will apply to you no earlier than 30 (thirty) days following notice to you.
10.13. Due to the UK Gambling Commission’s decision, we cannot accept payments through credit cards from UK residents, effective as of April 14th 2020.
11.1. All Winnings in respect of Successful Bets or Successful Entries shall be paid out in accordance with Appendix 1 to these Terms. As set out in Appendix 1, provided we have used reasonable endeavours to obtain the relevant funds, you acknowledge and agree that we will only be liable to you for any winnings in respect of Successful Bets or Successful Entries to the extent that we have received the funds from the applicable third party. We will pay your Winnings to you to the extent that, and as soon as, we receive the corresponding funds from the applicable third party. As a result, there may be instances where your receipt of Winnings in respect of Successful Bets or Successful Entries may be delayed and/or we may be unable to pay out in accordance with the table set out in Appendix 1. All winnings in respect of Games will be paid out in accordance with the Rules that apply to the applicable Instant Win Game. Please see https://uk.jackpot.com/banking.
11.2. When purchasing a EuroMillions Ticket via our agents as detailed in 1.6(i) above, we cannot guarantee the purchasing of lottery tickets or the collection of winnings in instances which, despite our reasonable efforts, a lottery operator has declined to pay or we have been unable to recover the winnings. We will make every reasonable effort to collect winnings and expedite payment to you.
11.3. If your account is regulated by the UK Gambling Commission, you have the unrestricted and legal right to withdraw your full cash balance (this will also include any winnings realised from Bets, Stakes and/or Tickets purchased pursuant to a Ticket Order using your own funds) at any time in a single transaction. However, certain withdrawal requests may be subject to you completing and satisfying additional due diligence, account activity checks and verification checks as referenced in clause 11.10 below. If you have any questions regarding the foregoing, please contact our customer support team.
11.4. All withdrawals will be processed to the account from which the deposits were made. Withdrawal payments can only be made in the name of and to the registered account holder. All our withdrawal methods can be found here.
11.5. To request a withdrawal, you should click the ‘Withdraw’ button on the Website. Subject to clause 11.6 below, there being sufficient funds in your account to withdraw and your withdrawal request meeting the minimum withdrawal limit, the withdrawal will then be processed. In exceptional circumstances or for certain payment methods, we may require additional documents from you before we are able to process the withdrawal. We will notify you if we require such information shortly after your withdrawal request is made.
11.6. The applicable minimum withdrawal limits can be found here. Please note that these limitations will not apply if you are either closing your account or withdrawing all the balance on your account. For the avoidance of doubt, withdrawal limits shall not apply to accounts which are regulated by the UK Gambling Commission.
11.7. If you make a deposit and have not fully Staked or Bet, or placed a Ticket Order in, an amount equal to the value of the deposited amount before you request a withdrawal, we may apply a charge of 5% of the amount requested to be withdrawn (up to a maximum of €5 (EUR) or £5 (GBP), depending on the currency of your account). The foregoing charge will be applied to the balance of your account or the value of the withdrawal requested to cover all reasonable costs incurred by us relating to both the deposit and the withdrawal. We may withhold any withdrawal requests for due diligence purposes, until we receive sufficient explanation from you as to why the deposit amount was not played in full. If you are based in Sweden, the foregoing charge described in this clause will not apply to you.
11.8. The method by which we transfer withdrawn amounts out of your account may vary depending on the size of the transaction. Any third-party bank and payment processing charges and fees incurred are borne by you and we are entitled to debit your account accordingly.
11.9. Withdrawals processing on our system will take up to five (5) business days.
11.10. We actively combat money-laundering. All transactions are checked to prevent money-laundering and suspicious transactions are reported to the relevant authorities. Pay outs from a Player’s account to the Player will be made to the bank account or credit card from which the funds deposited into the Player’s account originated. Transactions will be made in accordance with the choice of withdrawal method provided by the Player to us. However, we reserve the right, at all times, to make the final decision on the choice of withdrawal method. Depending on the Player’s or our choice of withdrawal method, withdrawals may result in fees payable to a third party, such as banks and financial institutions. Information about applicable fees from time to time is provided on the Website. You understand and accept that such fees and other fees payable to third parties shall be paid by you. Before any pay outs are carried out by us, we have the right to request a valid document of identification, for example a copy of a passport, driver’s licence or any other valid document of identification. Please note that, as a result of these checks there may be a short delay in your withdrawal being processed. We reserve the right, in our sole discretion, to determine which documents of identification shall be accepted. If you have deposited funds with credit cards or debit cards or if you have requested a pay out to be made to a credit card or debit card, we have the right to request copies of both front side and back side of the relevant card. Please note that we only make payments to the credit card or debit card which you have used to deposit funds to your account. For security reasons, we recommend that you only make the first six (6) numbers and the last four (4) numbers on the credit card or debit card visible when providing a copy of the card. The CVV/CVV2 number on the credit card or debit card should not be visible on the copy.
11.11. We will conduct KYC checks to verify your identity on withdrawal requests.
11.12. Any free Bets, Stakes, bonuses or Winnings credited to your account in error are not available for use by you, and we may void any transactions made by you of such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time, or retrospectively, when we become aware of the error.
11.13. We reserve the right to withhold payment and to declare Ticket Orders and/or Bets and/or Stakes void if we have evidence that the following has occurred:
(i) the integrity of the event has been called into question;
(ii) the price(s) or pool fund has been manipulated;
(iii) matchrigging has taken place;
(iv) you were not Legally of Age when you placed the Bet or Stake;
(v) you were in a jurisdiction (or a resident of a jurisdiction) that renders the provision of our products or services to you or your use of them illegal when you placed the Bet or Stake or placed the Ticket Order, including having placed the Bet or Stake or placed the Ticket Order while being in a Prohibited Jurisdiction as mentioned in clause 1.5 above;
(vi) you are prohibited from entering into the Bet or Stake or placing the Ticket Order by any term of your contract of employment or any rule of a sport governing body which applies to you;
(vii) you placed the Bet or Stake or Ticket Order while you are aware of any circumstances which would make the placing of the Bet or Stake breach a rule on betting applied by a sport governing body;
(viii) you are prohibited from doing so under these Terms, including but not limited to the provisions of clause 23.3 below or otherwise; or
(ix) we have not been able to verify your identity and address and, in particular, have not been provided with a copy of government issued photo ID for the purpose of verifying your age.
(viii) you are prohibited from doing so under these Terms, including but not limited to the provisions of clause 23.3 below or otherwise; or
(ix) we have not been able to verify your identity and address and, in particular, have not been provided with a copy of government issued photo ID for the purpose of verifying your age.
11.14. At any point of the withdrawal process or at any potentially suspicious activity, you may be requested to provide us with additional documentation proving your identity and/or address to our satisfaction, while failing to do so will entitle us to suspend or close your account immediately.
11.15. Evidence of the above may be based on the size, volume or pattern of Bets, Stakes or Ticket Orders placed with us across any or all Services.
11.16. If you owe any money to us for any reason, we have the right to take that into account before making any payments to you or permitting you to withdraw any funds from your account.
12.1. If you are based in the UK, deposits, Bets, Stakes or Ticket Orders will be in Pounds Sterling (GBP). If you are based anywhere other than the UK or Sweden, deposits, Bets, Stakes or Ticket Orders will be in Euros (EUR).
12.2 If you are based in Sweden, deposits, Bets and Stakes will be in Swedish Krona (SEK).
12.3. For any deposit, Bet, Stake or pay out of Winnings involving an exchange in currency, the applicable rate of exchange will be the same exchange rate that is imposed on us by our bank at the time of the relevant deposit, Bet, Stake, pay out of Winnings or otherwise.
12.4. We may pay Winnings in either the currency used to deposit into the applicable account, Euros (EUR) or the currency used by the Source Lottery.
13.1. If we incur any chargebacks, reversals or other charges in respect of your account, we may charge you for the relevant amounts incurred.
13.2. In the event that any Winnings incur taxes, duties or levies, these are borne by you. You are solely responsible for reporting your Winnings and losses to the relevant tax authority and/or other authorities in your jurisdiction. In the event that we are required to pay any taxes, duties or levies (including withholdings) directly to a regulatory authority, you agree that we are entitled to deduct these amounts from any Winnings payable to you or your account balance, or claim these amounts from you. Please see Appendix 1 for more information on withholdings.
13.3. You may access information about your current balance, account and gambling history by following the process set out here (for your current balance) and here (for your gambling history).
13.4. You shall not treat the Website as a financial institution nor expect any interest on your deposits.
14.1. For UK and Swedish players only – we are required by our gambling licence to inform customers about what happens to funds which we hold on account in the event of insolvency.
14.2. For UK players, we are required by our licence to inform customers about what happens to funds which we hold on account for you in the event of insolvency. https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx. We hold customer funds separate from company funds in a separate client account(s). This means that your funds are not protected in the event of insolvency (not protected segregation).
15.1 We aim to ensure that all Players use the Services and/or the Website in a responsible manner and stay in control while enjoying our Services. Please refer to our Player Protection page by clicking here for more information.
D. BETS, STAKES, TICKET ORDERS AND OFFERS
16.1. Before you place a Bet or Stake or Ticket Order, we would advise you to read all applicable information available on the Website, so that you are fully aware of the risks involved in gambling.
16.2. We may decline all, or part, of any participation in the Services requested at our sole and absolute discretion.
16.3. It is your responsibility to ensure that the details of your Bets or Stakes or Ticket Orders are correct before placement. Once you have placed a Bet or Stake or Ticket Order, you may not cancel or change it.
16.4. We may refuse any Bet or Stake or a Ticket Order before placement and we may also cancel any Bet or Stake placed or Ticket Order at any time prior to the applicable event occurring. Provided there is no suspicion necessitating account closure or suspension, the Bet or Stake or Ticket Order will be refunded to you in full in the event of such cancellation.
16.5. Amounts deposited into your account will be allocated to the Services in the order that the applicable Bets or Stakes or Ticket Orders are placed.
17.1. A Bet or Stake will only be valid once accepted by our servers. Each valid Bet or Stake will receive a unique transaction code. We shall not be liable for the settlement of Winnings where your Bet or Stake has not been issued with a unique transaction code. If you are unsure about whether your Bet or Stake is valid, please check your "My Transactions" page or Contact Us.
17.2. Notwithstanding the foregoing, if your Bet or Stake was made using funds deposited via a credit or debit card, such Bet or Stake will not be valid until we have received payment in full. The Bet or Stake will be automatically void if we have not received the payment prior to the relevant event commencing. In the case of any chargeback, reversal, an insufficient funds notice from your bank or cancellation, any Winnings related to such payment will be void.
17.3. Save in respect of our negligence or fraud, and subject to your rights as set out in these Terms, should a dispute arise between us, you agree that the “our transaction” log database will be determinative.
17.4. A Ticket purchase will only be valid once accepted by our servers. For EuroMillions in the UK, we purchase Tickets on your behalf. Your Ticket Order must be made before the relevant deadline of each draw to be eligible for such draw, so that your Ticket Order must be placed by the deadline we request to ensure we have sufficient time to instruct our agent to make such purchase.
18.1. All of our offers are limited to one per person, immediate family, household or physical address, email address, telephone number, same payment account number (e.g. debit or credit card), mobile device, application download or shared computer (e.g. public library or workplace).
18.2. For players in Sweden, bonus offers are limited to a ‘one-time’ welcome bonus only, which may be granted to one per person, family, household, address, email address, credit card number, bank account, telephone number, computer or equipment and/or IP address (“Welcome Bonus”). For clarification purposes, please note that a Welcome Bonus may only be available to new players who open an account on the Website, who have never had an account on the Website before and never received a Welcome Bonus.
18.3. Where any term of an offer or promotion is breached or in case of any evidence of a series of Bets or Stakes or Ticket Orders placed by a Player or group of Players, which due to a deposit bonus, enhanced payments, free and risk-free Bets, Stakes or Tickets, or any other promotional offer results in guaranteed profits, irrespective of the outcome, whether individually or as part of a group, we may reclaim the bonus element of such offers and in our absolute discretion settle Bets or Stakes at the correct odds, void the free and risk-free Bets or Stakes or Tickets or void any Bet or Stake or Ticket funded by the bonus deposit. In addition, in such instances, we may levy an administration charge on the Player, up to the value of the deposit bonus, free and risk-free Bet or Stake or Ticket or additional payment to cover administrative costs. We may ask any Player to provide sufficient documentation to evidence the Player’s identity and to ensure that he/she is not acting as an agent or in concert with a third party or parties, prior to us crediting any bonus, free and risk-free Bet or Stake or Ticket or offer to the Player’s account.
18.4. All our offers are intended for recreational Players and we may limit the eligibility of Players to participate in all or part of any promotion, as set out in the respective terms and conditions of any promotion.
18.5. Offers only apply to Players who have made a real money deposit into their account.
E. USE OF THE WEBSITE AND THE SERVICES
19.1. Information accessed by you on the Website is for your personal use only and the distribution or commercial exploitation of such information is strictly prohibited. No guarantee is given as to the uninterrupted provision of such information, its accuracy or as to the results obtained through its use.
20.1. Your computer equipment or mobile device and internet connection may affect the performance and/or operation of the Website and/or the Services. We do not promise that the Website and/or the Services will operate without faults or errors or that the Services will be provided without interruption. We do not accept any liability for any failures or issues that arise due to your equipment, internet connection, the internet or telecommunications service provider (including, for example, if you are unable to use the Services or to view or receive certain information in relation to particular events).
21.1. In order for you to be able to use certain products offered on the Website, you may be required to download specific software (“Software”). This may be Software provided by us or provided by a third party. To use third-party Software, you may be required to agree to additional terms and conditions governing the use of such Software. If you do not accept those third-party terms and conditions, you should not use the relevant third-party Software. We do not accept any liability in respect of any third-party Software.
21.2. You are only permitted to use Software made available to you via the Website for the purpose of using our Services on the Website and, save to the extent permitted by applicable law, for no other purposes whatsoever.
21.3. We grant to you a personal, non-exclusive, non-transferable, limited and revocable right to use the relevant Software, for the sole purpose of using the Services in accordance with the following terms:
21.3.1. You are not permitted to: (i) install or load the Software on to a server or other networked device or take other steps to make the Software available via any form of “bulletin board”, online service or remote dial-in or network to any other person; (ii) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these Terms) your licence to use the Software or make or distribute copies of the Software or any part thereof; (iii) enter, access or attempt to enter or access or otherwise bypass our security system or interfere in any way (including but not limited to, robots and similar devices) with the relevant products or the Website or attempt to make any changes to the Software and/or any features or components thereof; or (iv) copy or translate any user documentation provided ‘online’ or in electronic format. In addition, and except to the minimum extent permitted by applicable law in relation to computer programs, you are not permitted to: (a) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the Software or any part thereof; or (b) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the Software or to create derivative works of the Software or on any part thereof.
21.3.2. You do not own the Software or any part thereof. The Software is owned and is the exclusive property of us or a third-party software provider (the “Software Provider”). Any Software and accompanying documentation which have been licensed to us are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the Software does not give you ownership of any intellectual property rights in the Software or any part thereof.
21.3.3. The software is provided “as is” without any warranties, conditions, undertakings or representations. We do not promise that: (i) the Software will meet your requirements; (ii) the Software will not infringe any third-party’s intellectual property rights; (iii) the operation of the Software will be error free or uninterrupted; (iv) any defects in the Software will be corrected; or (v) the Software or the servers are virus-free.
21.3.4. If there are communications or system errors occurring in connection with the settlement of accounts or other features or components of the Software, neither us nor the Software Provider will have any liability to you or to any third-party in respect of such errors. We may, in the event of such errors, remove all relevant products from the Website and take any other action to correct such errors.
21.3.5. You hereby acknowledge that how you use the Software is outside of our control and at your own risk.
21.3.6. The Software may include confidential information which is confidential and valuable to the Software Provider and/or us. You are not entitled to use or disclose that confidential information other than strictly in accordance with these Terms.
21.4. If a game is interrupted (e.g. because we are unintentionally disconnected from your equipment, or if our gambling system unexpectedly shuts down, you will be given the opportunity to finish playing, unless otherwise specified in the Rules applicable to the specific game. If the game is not finished within 90 (ninety) days, it will be terminated.
21.5. While we endeavour to ensure that the Website and the Services are available 24 hours a day, we shall not be liable if for any reason the Website and/or the Services, or any part thereof, is unavailable at any time or for any time period. We may make changes or corrections to or alter, suspend or discontinue any aspect of the Website and/or the Services and the content or products available through it, including your access to it.
21.6. You must not misuse the Website and/or the Services by introducing viruses, Trojans, worms, logic bombs or other software which is malicious or technically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Website and/or the Services or any part thereof, any equipment or network on which the Website and/or the Services are stored, any software used in connection with the provision of the Services, or any equipment, software or website owned or used by a third party. You must not attack our Website and/or Services via a denial-of-service attack. Save where we have not taken reasonable steps, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website, Services, Software or to your downloading of any material posted on it, or on any website linked to it.
22.1. You confirm the following to us:
22.1.1. You are not based in a Prohibited Jurisdiction;
22.1.2. You are Legally of Age, you are of sound mind and you are capable of taking responsibility for your own actions;
22.1.3. All details provided by you to us either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit or debit card(s) or other payment accounts to be used to deposit or receive funds in your account, unless we have been able to verify the reason for the difference to our satisfaction;
22.1.4. You have verified and determined that your use of the Services does not violate any laws or regulations of the jurisdiction that applies to you;
22.1.5. You will not commit any acts or display any conduct that damages our reputation;
22.1.6. You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any Winnings;
22.1.7. You acknowledge and agree that we may publish the amounts you have won alongside the first letter of your name and the first letter of your surname (your initials) on the Website and/or through social networks. If you win an amount equivalent to €50,000 (EUR) or more, you may be invited (but are not obliged to attend) to receive such Winnings at a hospitality and handover ceremony organised by us (that might be open to the media, subject to our discretion) and to give an interview or interviews subject to full prior disclosure as to what the ceremony will involve (this does not apply to Players that are resident in the UK). You may elect, at any time, to remain anonymous for the purposes of media interviews. Should you elect to do so, we may still decide to publish the Winnings amounts with only the first letter of your name and country of residence on websites, blogs, etc.
22.1.8. You shall use the Services and the Website only in good faith towards both us and other Players using the Services. If we have reasonable suspicion that you have been using the Services in bad faith, we shall have the right to terminate your account and any other accounts you may hold with us and we shall (to the extent permissible under applicable law) be entitled to retain all monies therein and any Winnings;
22.1.9. You declare that funds used by you on the Website and/or the Services are not sourced illegally or arise from an illegal act and that you will not use the Services as a money transfer system; and
22.1.10. You shall not use any artificial intelligence which includes but is not limited to “robots” and “spiders” in relation to your use of the Website and/or the Services. All actions taken in relation to the Services by you must be executed directly by you, using only the tools available on the Website.
23.1. We receive content from a number of suppliers. Certain third-party product providers may require you to agree to additional terms and conditions governing the use of their content. If you do not accept the relevant third-party terms and conditions, then you must not use the relevant third-party content.
23.2. We do not accept any liability in respect of any third-party content.
23.3. We do not allow any of our employees, their immediate families, officers, directors, or third parties that relate to our group of companies (“Group”) or provide services to the Group to Bet or Stake on any event. We will void any Bet or Stake where such has taken place during the term, and for a period of three (3) months thereafter, in which the respective employees, their immediate families, officers, directors, or third parties which relate to the Group or provide services to the Group are employed by or provide services to us.
23.4. Where the Website and/or the Services contain links to third-party websites and resources, these links are provided for your information only. We have no control over the content of these sites or resources and accept no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third-party website does not constitute an endorsement of that third party’s website, product or service.
24.1. We do all that we can to avoid errors, but in some instances, errors may still occur. “Obvious errors” include, but are not limited to: (i) the publication of incorrect pricing, incorrect prizes and/or Jackpots or prize distribution of a Source Lottery or incorrect terms of a Bet or a Stake or a Ticket Order as a result of human error or due to computer malfunction; (ii) us erroneously accepted Bets or Stakes or Ticket Orders from you after the relevant deadline or after the start of the relevant draw; (iii) instances where the amount of Winnings paid to you has been miscalculated as a result of human error or due to computer malfunction; (iv) in accordance with the applicable Rules, a Bet or Stake or a Ticket Order which should not have been accepted in the first place.
24.2. In case of the circumstances set out under clause 24.1 above, we may: (i) correct the error and resettle the Bet or Stake or Ticket Order at the correct price or terms applicable to when the Bet or Stake or Ticket Order was placed; or (ii) declare the Bet or Stake void and return the staked amount or Ticket Order price to you. In addition to the foregoing, where an error is that a Bet is accepted with respect to a draw of a Source Lottery that should no longer be available, we may move such Bet to the next draw of such Source Lottery.
24.3. When we notice that a pricing error has occurred and where there is sufficient time to do so before the start of an event, we will endeavour to contact you and allow you to cancel the Bet.
25.1. We actively monitor traffic to and from the Website. We may block access where evidence indicative of automated or robotic activity is found.
25.2. We may restrict access to all or certain parts of the Website and/or Services in respect of certain jurisdictions.
F. OUR LIABILITY TO YOU
26. Subject to clauses 28 and 29 below, in no case shall our liability to you exceed:
26.1. in respect of your Winnings, the amount of Winnings properly due to you (subject to the maximum amounts set out in Appendix 1 for Winnings in respect of Successful Bets or Successful Entries); and
26.2. in respect of any other liability, the amount you Bet and/or Staked or value of Ticket purchased on your behalf in the preceding six (6) months, up to a maximum of €5,000 (EUR), £5,000 (GBP) or 50,000 SEK, depending on your account currency.
27. Subject to clauses 28 and 29 below, we are not responsible for:
27.1. loss of profits;
27.2. loss of business;
27.3. loss of revenue;
27.4. loss of opportunity;
27.5. loss of data;
27.6. loss of goodwill or reputation; or
27.7. indirect losses which are a side effect of the main loss or damage you incurred, and which are not reasonably foreseeable by you and us at the time of you accepting these Terms.
28. Nothing in these Terms shall exclude or limit our liability for fraudulent misrepresentation, for death or personal injury resulting from our, or our employees’ or agents’, gross negligence or wilful misconduct.
29. In the case of EuroMillions Ticket Orders, we will use reasonable endeavours to ensure that our systems and agents will secure the Ticket Order, subject to the timely receipt of such orders and these Terms. However, we will not be liable to you in the event that the agent fails to fulfil the Ticket Order. We also cannot warrant or guarantee that any lottery operator will payout in full or at all on any Successful Entries and any liability is expressly excluded in circumstances under which we or our agent, for any reason are unable to make recovery. For the avoidance of doubt, we shall only be obliged to pay Winnings from a Successful Entry to the extent that those funds have been received by us from our agent. We shall not be liable for any delays or failure to make payment to you due to the delay or failure of the lottery operator making payment to us or our agent. Please also note that all Ticket Orders are subject to the terms and conditions of that lottery and all determinations concerning eligibility, participation, results, payout and winnings calculators and taxes are determined by the lottery operator and you are bound by those decisions.
30. You are entitled to certain legal remedies if we breach any of your rights which may apply notwithstanding these Terms. Nothing in these Terms is intended to affect such legal rights or other rights to which you may also be entitled.
31. We endeavour to ensure that the Website and the Services are available to Players as much as is reasonably possible, but we cannot and do not guarantee that:
31.1. the Website and/or the Services, or any part thereof, will be available at any specific time or for any specific period;
31.2. the Website's features, functionality or performance will meet the Player's requirements or those of third parties; or
31.3. the Website or its features and functionality are, or will be, compatible with, or available on, the device or system used by a Player to access the Website and/or the Services.
32.Whilst we endeavour to ensure that the information on the Website is correct, we do not warrant that the information and material on the Website will be accurate, up-to-date or complete. The Website may contain typographical errors or other inaccuracies, or information that is out-of-date, and we will be under no obligation to update such inaccuracies. The information and material on the Website are provided to Players “as is”, and we disclaim all warranties or representations of any kind, whether express, implied or otherwise. Accordingly, all subject to clauses 28 and 29 above.
33. We will not accept responsibility for loss or damage because of the insolvency of third parties, including, but not limited to, banks maintaining our bank accounts.
G. OUR INTELLECTUAL PROPERTY RIGHTS
34. Your use of the Website and/or the Services and their contents grants no rights to you in relation to our intellectual property rights including, without limitation, trademarks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in the Website and/or the Services and their contents, and your use of the Website and/or Services will be in accordance with the following:
34.1. You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the Services, web pages or any materials on the Website or the computer codes of elements comprising the Website, except to the extent required for you in order to use the Services. Subject to the foregoing, you may download insubstantial excerpts of the foregoing content to your hard disk for the purpose of viewing it, provided that no more than one copy of any information is made.
34.2. If you make use of a feature that allows you to upload material, information, comments, postings or other content to the Website (“User Content”), then such User Content will be considered to be non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any User Content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights or of their right to privacy. Notwithstanding the foregoing, we have the right to remove, amend or edit any User Content you upload to the Website.
H. GAMSTOP SELF EXCLUSION SERVICE (FOR RESIDENTS OF THE UK ONLY)
35. Your use of the Website and/or the Services and their contents grants no rights to you in relation to our intellectual property rights including, without limitation, trademarks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in the Website and/or the Services and their contents, and your use of the Website and/or Services will be in accordance with the following:
35.1. Successfully registering with GAMSTOP will prevent you from accessing all online gambling websites and apps run by companies licensed as members of the service. You can find out more details about GAMSTOP by visiting www.gamstop.co.uk.
35.2. In circumstances where you successfully register to use GAMSTOP, we will take all reasonable steps, whilst your self-exclusion is “active”, to prevent you from accessing your online accounts, or opening new online accounts.
35.3. We are only able to operate self-exclusion under GAMSTOP on the basis of information you provide to GAMSTOP as part of your registration to GAMSTOP. We will not be responsible for any failure on our part to spot any errors made by you or GAMSTOP when providing any information.
35.4. You are reminded that it is in your interests to provide GAMSTOP with truthful and accurate details, consistent with those which you use/have used to set up any online account with us. It is your responsibility to keep the information provided to GAMSTOP up-to-date, and we will not be responsible for you failing to keep such information up to date.
35.5. GAMSTOP will only prevent you from accessing those online accounts that match the details you have provided to GAMSTOP as part of your self-exclusion application. Similarly, GAMSTOP will only prevent you from opening new online accounts where the personal information you provide to us matches the details you have provided to GAMSTOP as part of your self-exclusion application. We will not therefore be responsible for failing to prevent access to your online accounts or prohibiting the opening of new online accounts, in circumstances where inaccurate, inconsistent and/or incomplete information is provided to us and/or GAMSTOP.
35.6. Please note that under the terms and conditions you agree with GAMSTOP, your self-exclusion will be activated as soon as possible after your application has been processed. Whilst GAMSTOP make every effort to do this within 24 hours, this cannot be guaranteed. However, once the self-exclusion has been successful and is activated on GAMSTOP’s operating systems, the self-exclusion will take effect on our operating systems (albeit you are strongly advised to also inform us of your participation in the GAMSTOP in accordance with clause 34.7 below).
35.7. To ensure that you get the full benefit of the self-exclusion facility available under the GAMSTOP, you are advised to also contact the online gambling operators you use to confirm that your application to register with the GAMSTOP has been successful. You can contact us by email at the following address: support@jackpot.com.
35.8. When contacting us to confirm that your application to register with GAMSTOP has been successful, please confirm the following information: (i) full name; (ii) online account username; (iii) address; and (iv) date of birth.
35.9. By contacting us to confirm that your application to register with GAMSTOP has been successful, we will be able to put in place measures and arrangements as follows:
35.9.1. Subject to our rights under these Terms permitting us to withhold any funds from your online account, the full balance of your online account will be returned to you within ten (10) business days via the current active payment method linked to your online account (albeit please note that in circumstances where you have any outstanding Bets and/or Stakes in place at that point at which your self-exclusion takes effect on our operating systems, due to the outcome not yet being determined, any potential returns due from these Bets and/or Stakes will be returned within ten (10) business days of the outcome being decided); and
35.9.2. You will not receive from us any direct online marketing materials in relation to our online products, promotions and/or Services.
35.10. After expiry of the minimum exclusion period agreed between you and GAMSTOP, you will be required to contact GAMSTOP directly to arrange for your self-exclusion to be deactivated. Whilst GAMSTOP make every effort to deactivate your self-exclusion as soon as possible, this cannot be guaranteed. Please note that we cannot process deactivation on your behalf. All requests to GAMSTOP for deactivation of your self-exclusion will also be subject to a 24-hour “cooling-off” period. Once your self-exclusion has been successfully deactivated, you will be able to access your online account and/or open new online account with us. In circumstances where you do not contact GAMSTOP to deactivate your self-exclusion after the period of exclusion you have agreed with GAMSTOP expires, your self-exclusion will continue for a further seven (7) years, after which the self-exclusion will be deactivated.
35.11. You agree not to attempt to open new online accounts, log into any of your existing online accounts, or in any other way try to circumvent GAMSTOP’s or our operating systems/mechanisms for the duration of your self-exclusion. The GAMSTOP self-exclusion service is intended to assist you with responsibly managing your online gambling. As confirmed in GAMSTOP’s Terms and Conditions, the service is not intended to function as a replacement for willpower, is not “fool proof” and we cannot therefore guarantee that it will always result in you being denied access to your online accounts, or refused when applying to open new online accounts.
35.12. Having implemented reasonable checks and safeguards to ensure that whilst you are self-excluded under GAMSTOP you cannot access an existing online account or open a new online account with us, we cannot be held liable to you or any third party if you are able to continue to gamble using the Website and/or the Services.
35.13. In addition, in no circumstances will we be liable to you or any third party if you are able to access your online accounts or open new online accounts during a period of self-exclusion under GAMSTOP for reasons outside of our reasonable control. This will include circumstances where the operating systems utilised by GAMSTOP fail to properly and/or instantaneously identify you and/or your online account as subject to self-exclusion when you attempt to use the Website and/or the Services.
I. RESPONSIBLE GAMING (FOR RESIDENTS OF SWEDEN ONLY)
36. Games can be addictive. If you seek assistance in getting hold of such addiction, please click the following link: www.stodlinjen.se, which will forward you to an independent third-party organization, where you can seek assistance in case you experience any gaming problems. Make sure to always play responsibly.
36.1. Restrictions. In addition to the measures taken by us as set out in these Terms, we provide our customers with a set of tools which may assist you in controlling your gaming activities. These restriction tools allow you to set limitations that will apply to your account and include, but are not limited to, the following:
36.1.1. Deposit Limit. You can choose to limit your maximum losses per given time period. This limit automatically blocks all deposit attempts after the deposit limit for the current time period has been reached.
36.1.2. Time limit. You can choose to limit the time you spend with our Website and/or Services.
36.2. In addition to our own internal self-exclusion facility, which allows players to self-exclude for a specific period or indefinitely, we are registered with the Swedish national self-exclusion register (Spelpaus.se). Players can therefore also choose to self-exclude via www.spelpaus.se. This is a free service that will ensure that you are excluded from any gambling company that is licensed in Sweden, for a certain time period or indefinitely.
J. OTHER PROVISIONS
37. You may terminate your account at any time by sending an email to our support team at support@jackpot.com, such termination will take effect upon our closing of your account, which shall occur within seven (7) business days after our receipt of your email. Your email will be deemed “received” only after a confirmation email is sent to you, and we will start counting the 7-day period from this point. During the pre-closing period, you shall remain responsible for any activity on your account. This right is separate from the right you have to exclude yourself from the Website and/or the Services, which will also involve us closing your account for a limited time or permanently, as chosen by you. Please see www.jackpot.com/account-details for further details.
38. These Terms and any document expressly referred to herein and any guidelines or rules posted on the Website constitute the entire agreement and understanding of the parties with regard to the Services and supersede any previous agreement between the parties relating to their subject matter. You acknowledge and agree that in entering into and agreeing to these Terms and any document expressly referred to herein and any guidelines or rules posted on the Website, you do not rely on, and shall have no remedy in respect of any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person other than as expressly set out therein. Nothing in this clause shall operate to limit or exclude any liability for fraud or fraudulent misrepresentation.
39. No failure or delay by us in exercising any right under these Terms shall operate as a waiver of our rights. Similarly, any single or partial exercise of any right shall not preclude any further exercise of any of these rights or the exercise of any other right. If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect any other provision of these Terms which shall remain in full force and effect.
40. You shall execute or cause to be executed all documents and do or cause to be done all further acts and things consistent with the provisions of these Terms that we may from time to time reasonably require in order to vest in and secure to us the full benefit of rights and benefits to be transferred or granted to us under these Terms and for the protection and enforcement of the same and otherwise to give full effect to these Terms.
41. Nothing in these Terms shall create or be deemed to create a partnership, joint venture or principal-agent relationship between us and you and no party shall have authority to bind the other party in any way unless expressly provided otherwise in these Terms.
42. We shall not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of our obligations under these Terms if such delay or failure results from events, circumstances or causes beyond our reasonable control including, without limitation, any telecommunications network failures, power failures, failures in third-party computer hardware or software, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities. In such circumstances the time for performance will be extended by a period equivalent to the period during which performance of the relevant obligation has been delayed or failed to be performed.
43. We may assign, transfer, charge, sub-license or deal in any other manner with these Terms, or sub-contract any of our rights and obligations under these Terms, to any party including any company within our Group, all in accordance with applicable law.
44. Any notice to be given under these Terms must, subject to mandatory law, be in writing, in English and may be served by hand delivery, recorded delivery or registered post, airmail or email to: (i) in respect of notices given by you to us, our address as set out in clause 2.2 above or as displayed on the Website; and (ii) in respect of notices given by us to you, pursuant to the Player registration procedure (including any amendment to those details you have provided us). Any notice shall be deemed to have been received: (a) if delivered by hand, at the time of delivery; (b) if sent by recorded delivery or registered post, at 09.30 (GMT) on the second clear day after the date of posting; (c) if sent by pre-paid registered airmail, at 09.30 (GMT) on the fifth clear day after the date of posting; (d) if sent by email, at the time of sending; and (e) if sent by fax, at the time of transmission by the sender.
45. The Rules and any document expressly referred to therein and any guidelines or rules posted on the Website form an integral part of these Terms and shall have effect as if set out in these Terms. In the event of any inconsistency between these Terms and the Rules and/or any document expressly referred to therein and any guidelines or rules posted on the Website, unless stated otherwise, these Terms shall prevail.
46. A person who is not a party to these Terms has no right under any applicable law to enforce any of its terms.
47. You agree that you will not make or attempt to make any charge backs and/or deny or reverse any payment that you have made and you hereby agree that you will reimburse us fully for any charge backs, denial or reversal of payments you make and any loss (including bank penalty charges) suffered by us as a consequence thereof.
48. We may seek criminal and contractual sanctions against you if you are involved in fraud, dishonest or criminal acts when using the Website and/or the Services and will make such reports to the relevant authorities as necessary.
49. In addition, if we have reasonable suspicion that you are engaging in any type of fraud, dishonesty or criminal actions, we may withhold payment to you, recover any Winnings as well as block or terminate your account.
50. Under no circumstances shall we be liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.
K. COMPLAINTS, DISPUTES, GOVERNING LAW AND JURISDICTION
51. Our aim is to offer you the greatest customer experience possible. We want to ensure that all of our customers are satisfied with the products and service we offer. However, we recognise that there are those rare occasions where we have not been able to meet your expectations. If you have any cause to complain about any of the Services, please Contact Us. We will deal with your complaint and all disputes as quickly as is reasonably possible. If, after raising your issue with our Customer Support Team, you still remain dissatisfied with the outcome, you can request the issue to be escalated to a senior member of our Operations Team, who will review your complaint and provide you with a resolution as quickly as is reasonably possible.
52. For players outside the UK, Sweden and the Republic of Ireland, we shall use best endeavours to inform Players of the results of an inquiry regarding a submitted compliant and/or dispute within ten (10) days from the date on which the complaint and/or dispute is received. Notwithstanding the foregoing, in case where the nature of an inquiry is such that more time is necessary to complete it, such period may be extended by additional ten (10) days, provided that where such extension is necessary, we shall inform the Player within the first ten (10) days from the date of receipt of the complaint that such extension shall be required, and the reason or reasons why such extension is warranted.
53. If we are unable to settle a complaint or dispute by any of our internal procedures, you are entitled to refer the dispute to an alternative dispute resolution (ADR) entity.
54. For Players outside of Sweden and the Republic of Ireland, the applicable ADR entity is the Independent Betting Adjudication Service (“IBAS”). You may contact IBAS as follows:
54.1. Players may submit an online adjudication form available at https://www.ibas-uk.com - a form can also be requested over the telephone via 0207 347 5883.
54.2. Players can also write to:
Independent Betting Adjudication Service
PO Box 62639
London EC3P 3AS
55. For players outside the UK, Sweden and the Republic of Ireland these Terms and the relationship between us shall be governed by, and interpreted in accordance with, the laws of Malta. Without prejudice to your right to refer a dispute to an ADR entity or the ODR (as defined below), if you wish to take court proceedings against us you must do so in Malta. However, if you reside elsewhere in the European Union, you still have the benefit of any applicable rights under the laws of, and the right to bring an action before the courts of, your country of habitual residence.
56. For Players in Sweden wishing to make a complaint, the Consumer Agency may be contacted as follows:
Visiting Address: Tage Erlandergatan 8A
Postal Address: Box 48, 651 02 Karlstad, Sweden
Telephone Number: +46 771–42 33 00
Email: konsumentverket@konsumentverket.se
Alternatively, you may contact Allmänna Reklamationsnämnden (National Board for Consumer Disputes) as follows:
Address: Box 174, 101 23 Stockholm, Sweden
Telephone: +46 8 508 860 00
Email: arn@arn.se
57. Alternatively, for Customers located in the EU including Players from the UK and the Republic of Ireland, you can refer the dispute for resolution via the European Commission’s Online Dispute Resolution (“ODR”) Platform found here.
K. GAMES AND INSTANT WIN GAMES
58. You can participate in Games and Instant Win Games on the Website. Instant Win Games are virtual games whereby successful numbers are selected at random via a certified random number generator.
59. While participating in a single or multiple Game(s), your Stake is calculated using the amount paid for such Game(s) and can be found in the Games and/or Instant Win Games section of the Website.
60. Details of your participation in Games can be found in the “My Transactions” section on the Website.
61. We may supplement or delete from the range of Games on the Website or revise the format of any Game at any time and without further notice to you.
62. You can win a single prize for each Instant Win Game (except where it is otherwise provided for). Instant Win Games allow you to win many different prizes, for example:
62.1. Monetary prizes;
62.2. Tangible rewards (as described on the Website);
62.3. Entries for additional Instant Win Games; or
62.4. Other rewards we determine in our discretion.
63. If your account is not regulated by the UK Gambling Commission, you are aware of and agree that you are allowed to withdraw not more than €10,000 (EUR) or 100,000 SEK per week from your account. If the amount to be withdrawn is greater than €10,000 (EUR) or 100,000 SEK per week, the remaining amount will be placed back to your account, allowing you to withdraw additional funds the following week in accordance with this clause.
M. TELEBET SERVICE
64. Players can make use of our Telebet Service in order to place a bet on a Source Lottery, all in accordance with these Terms. The following provisions shall apply when using our Telebet Service:
64.1. A Player who wishes to make use of the Telebet Service may contact our Customer Experience team (“CE Team”), which may place a bet on behalf of the Player. CE Team may also contact Players in order to introduce and/or offer the use of the Telebet Service. It should be noted, that (i) only registered Players who previously opened an account on the Website will be able to utilize the Telebet Service; and (ii) in cases where the player is ‘Self-Excluded’, or on a ‘Time-Out’ option, use of the Telebet Service by such Player will not be allowed.
64.2. When a Player contacts CE Team in order to place a bet, the Player will be required to provide CE Team with his/hers email address with which he registered to the Website in order for CE Team to be able to identify the Player. Any bet placed through the Telebet Service will be visible to the Player by accessing the ‘My Account’ section in the Website, where the Player can also find the betting ticket issued pursuant to the bet performed through the Telebet Service.
64.3. All calls made by Players while placing a bet through the Telebet Service will be recorded as evidence of the placing of a bet.
64.4. The Telebet Service will be available at such times as will be shown on the Website.
64.5. Depositing
64.5.1. In order for a Player to place a bet through the Telebet Service, a Player must have the appropriate balance in his/her account. If a Player’s account balance is not sufficient in order to place the corresponding bet, CE Team will confirm with the Player whether he/she wish to deposit additional funds into his/her account. Deposits via Telebet Service will be accepted via Debit/Credit card only.
It should be noted that no deposits will be allowed via means of payment held in the name of persons not corresponding to the information found in the Player’s account.
64.5.2. Once the Player confirms all Debit/Credit Card details as set out in clause 63.5.1 above and the deposit amount, the CE Team will then process the deposit on behalf of the Player and a verbal confirmation will be given to the Player by the CE Team on whether the deposit has been processed. Once the deposit is confirmed, CE Team will confirm with the Player whether he/she wants to place the bet.
64.6. Player’s Account
64.6.1. All deposits and bets made on behalf of the Player through the Telebet Service will appear in the Player’s ‘My Account’ section in the Website.
64.6.2. While using our Telebet Service, Players will also be able to set financial limits or self-exclusion periods through our CE Team. If a Player asks to set a deposit limit or to be self-excluded, CE Team will explain the procedure to the Player and will set the requested limits or self-exclusion periods on behalf of the Player. The Player will be informed on the time when the deposit limit and/or self-exclusion period will take effect.
64.6.3. It should be clarified that we reserve the right to refuse the placing of a bet, or any part thereof, through the Telebet Service from Players deemed to be, or potentially be, experiencing problem gambling issues.
64.7. Errors and Call Failure
64.7.1. CE Team will make every effort to ensure that no errors are made while placing bets and/or depositing any funds to the Player’s account while using the Telebet Service. However, if a bet is placed in error as a result of human error or system malfunction, the bet will be voided and the Player’s bet will be cancelled.
64.7.2. In case where a call is disconnected and the CE Team has not yet confirmed that the bet has been placed, it is the Player’s responsibility to call CE Team back, immediately, in order to confirm the bet’s details and complete the transaction. CE Team may reattempt to contact the Player, however this will be at our sole and absolute discretion. A bet is to be considered placed only once confirmed by the CE Team.
APPENDIX 1: ADDITIONAL INFORMATION – BETTING AND TICKET ORDERS
In this Appendix, we set out further information additional information on how we operate, how Winnings will be calculated for Successful Bets, Successful Syndicate Bets (as defined below), Successful Entries and the terms that apply in relation to the same.
A. DEFINITIONS
For the purposes of this Appendix, the following terms will have the following meanings:
"Combo Bet" – choosing one or more extra numbers in addition to the Main Numbers and where applicable to the Special Numbers. In a Combo Bet, every combination will be considered as a separate betting slip.
"DoubleJackpot" – an additional option that a Player can select when placing a Bet on a Source Lottery which doubles Prize Group 1 (in Prize Class A) Winnings under a Successful Bet. Note that DoubleJackpot will not apply on Winnings under Prize Groups other than Prize Group 1.
"Main Number(s)" – the numbers that you select as being the main numbers of your Bet which may be drawn in a Source Lottery.
"Private Roll-Over" – The Private Roll-Over may be offered by us in our sole discretion from time to time if the Source Lottery Jackpot is won by a player who is not a Jackpot.com Player. In this event we may determine that the Jackpot amount remains the same for a number of additional draws in our sole discretion.
"Prize Class" – the class within which a Prize Group will fall, depending on the rules of the Source Lottery, and which determines how the applicable Winnings are calculated, among which are Prize Class A, Prize Class B or Prize Class C.
"Prize Group" – the group within which a Successful Bet will fall, depending on the number and allocation of Main Numbers and Special Numbers selected when placing such Successful Bet (in accordance with the rules of the applicable Source Lottery). Prize Groups will be denoted by numbers ranging from 1 to 13.
"Source Lottery Jackpot" – the aggregate amount payable by the Source Lottery Operator to a person who participates in a Source Lottery in respect of all Source Lottery Prize Tickets in a Prize Group in Class A or Class B (as such are set in the Prizes Table below) with regards to the relevant draw of the Source Lottery, as announced by the Source Lottery Operator.
"Source Lottery Operator" - the entity that organises and runs the Source Lottery.
"Source Lottery Prize Ticket(S)" – any winning ticket in the Source Lottery.
"Special Number(s)" – any number in addition to the Main Numbers which are drawn separately from the main draw, whether selected by a Player as additional number(s) (e.g. “Powerball Number”, “Lucky Star Number” etc.), or as bonus numbers that do not require a separate bet from the Main Numbers. Special Numbers are not applicable to all Source Lotteries.
""Successful Syndicate Bets" – are Winnings in respect of a Syndicate, calculated as set out below.
"Winning Jackpot Bet" – a Successful Bet, exclusively for Winnings in Prize Group 1. If we offer a package of Jackpot Only Bets – the bets are placed for each Source Lottery outcome separately.
B. HOW WE OPERATE
We act as a bookmaker in respect of Bets that you place on the outcome of Source Lotteries. We always endeavour to pay out all Winnings in respect of Successful Bets and in order to do so, we use certain hedging measures and financial instruments. In particular, we may take out insurance policies from third-party insurance providers (each, an “Insurance Provider”) in order to cover certain pay outs to Players.
In some cases, we may purchase actual tickets in the relevant Source Lottery on behalf of you. In the event that we do so, and you are due Winnings in respect of a Successful Bet, we may require your assistance in claiming the applicable Winnings from the Source Lottery, which may include you having to claim the Winnings directly from the Source Lottery Operator. If we require you to do so, we will reimburse you for any reasonable expenses incurred by you during the process and as approved by us in advance. If you are unwilling or unable to assist, we may not be able to claim the Winnings from the Source Lottery.
In respect of EuroMillions Ticket Orders placed by UK residents, we will use a lottery ticket purchasing agent to buy a Ticket You have no rights of any nature in any Ticket our agent purchases.
In claiming Winnings directly from the Source Lottery Operator, and in case such Winnings incur any taxes, duties or levies, these are to be borne solely by you and under no circumstances will we have any obligation to pay to you any amount that the Source Lottery Operator may fail to pay you and/or to any third party in connection with the foregoing.
Our own iRNG Draws
While the winning numbers for JackpotLotto, JackpotMillions, Lotto India, LottoFika, Luzzu Lotto, FreeLotto, LuckyLotto, INSTANTJackpot, Lotto China, Lotto Santiago and MYLotto are taken from our iRNG, the draws will be held as shown on the relevant draw page on the Website.
C. OUR LIABILITY TO YOU
As a result of the foregoing hedging techniques, whilst we will make every effort to pay out as per the prizes breakdown below ("Prizes Breakdown"), and depending on the technique used, we may be reliant on: (i) the Source Lottery Provider paying us the applicable Winnings; and (ii) the Insurance Provider paying out the insurance claim submitted by us pursuant to a Successful Bet. Amounts received pursuant to sub-sections (i) and (ii) above shall hereinafter collectively be referred to as, the "Funds".
Provided we have used reasonable endeavours to obtain the Funds, you acknowledge and agree that we will only be liable to you for any Winnings in respect of Successful Bets to the extent that we have actually received the Funds from the applicable third party. We will pay your Winnings to you to the extent that, and as soon as we receive the corresponding Funds from the applicable third party. As a result, there may be instances where your receipt of Winnings in respect of a Successful Bet may be delayed and/or we may be unable to pay out in accordance with the Prizes Breakdown.
D. CLASSIFICATION AND CALCULATION OF WINNINGS
Following each draw of a Source Lottery by the Source Lottery Operator, we will calculate the Winnings for each Successful Bet made in respect of such Source Lottery (in accordance with the provisions set out below) in the original currency of the Source Lottery. It may take us a short period of time to do so, and to notify you of any Winnings. In relation to UK resident Players, where the relevant draw is in relation to a EuroMillions Ticket purchased on your behalf, the Player will be entitled to the amounts actually collected by us on the Player’s behalf pursuant to the respective Ticket Successful Entry. We endeavor to ensure that all Jackpot values for lotteries offered on the Website are correct, but we assume no responsibility for errors contained in such information. We estimate the value of future Jackpots using certain assumptions, such as the current or future Jackpot being won or rolled over and at times, we enable the placing of Bets on draws before the official Jackpot value is published (and clearly note this when it occurs). We are not liable for incorrect assumptions, calculations or forecasts in respect of Bets for draws that are made before the final Jackpot value is published. The foregoing calculation will depend on: (i) the Source Lottery with respect to which a Successful Bet was placed; (ii) the Prize Group within which the Successful Bet falls; and (iii) the Prize Class within which the Prize Group falls. In the Prizes Breakdown below, we explain how these three factors interrelate.
Prizes Breakdown
The applicable Prize Groups in the Prizes Breakdown below are denoted by the single numbers (not in brackets). Depending on the Source Lottery, these may fall within one of three Prize Classes: Prize Class A, Prize Class B or Prize Class C.
|
Prize Class |
||||
|
Jackpot.com Game |
Source Lottery / Source Lottery Operator |
Class A |
Class B |
Class C |
|
*EuroMillions |
EuroMillions / LAE |
1 (5+2 correct) |
2 (5+1 correct) |
4 (4+2 correct) |
|
3 (5 correct) |
5 (4+1 correct) |
|||
|
6 (3+2 correct) |
||||
|
7 (4 correct) |
||||
|
8 (2+2 correct) |
||||
|
9 (3+1 correct) |
||||
|
10 (3 correct) |
||||
|
11 (1+2 correct) |
||||
|
12 (2+1 correct) |
||||
|
13 (2 correct) |
||||
|
Millionaire |
Loterie Romande |
1 (5+2 correct) |
2 (5+1 correct) |
4 (4+2 correct) |
|
3 (5 correct) |
5 (4+1 correct) |
|||
|
6 (3+2 correct) |
||||
|
7 (4 correct) |
||||
|
8 (2+2 correct) |
||||
|
9 (3+1 correct) |
||||
|
10 (3 correct) |
||||
|
11 (1+2 correct) |
||||
|
12 (2+1 correct) |
||||
|
13 (2 correct) |
||||
|
MUSL PowerBall |
Powerball / MUSL |
1 (5+1) |
- |
2 (5 correct) |
|
3 (4+1 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3+1 correct) |
||||
|
6 (3 correct) |
||||
|
7 (2+1 correct) |
||||
|
8 (1+1 correct) |
||||
|
9 (0+1 correct) |
||||
|
EuroJackpot |
Eurojackpot / DLTB |
1 (5+2 correct) |
2 (5+1 correct) |
4 (4+2 correct) |
|
3 (5 correct) |
5 (4+1 correct) |
|||
|
6 (4 correct) |
||||
|
7 (3+2 correct) |
||||
|
8 (2+2 correct) |
||||
|
9 (3+1 correct) |
||||
|
10 (3 correct) |
||||
|
11 (1+2 correct) |
||||
|
12 (2+1 correct) |
||||
|
German Lotto |
Lotto 6 aus 49 / DLTB |
1 (6+1) |
2 (6) |
3 (5+1 correct) |
|
4 (5 correct) |
||||
|
5 (4+1 correct) |
||||
|
6 (4 correct) |
||||
|
7 (3+1 correct) |
||||
|
8 (3 correct) |
||||
|
9 (2+1 correct) |
||||
|
MUSL MegaMillions |
Mega Millions / MUSL |
1 (5+1) |
- |
2 (5 correct) |
|
3 (4+1 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3+1 correct) |
||||
|
6 (3 correct) |
||||
|
7 (2+1 correct) |
||||
|
8 (1+1 correct) |
||||
|
9 (0+1 correct) |
||||
|
Superenalotto |
Super Enalotto / Sisal |
1 (6) |
- |
2 (5+1 correct) |
|
3 (5 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3 correct) |
||||
|
6 (2 correct) |
||||
|
Polish Lotto |
Lotto / TS |
1 (6 correct) |
2 (5 correct) |
|
|
3 (4 correct) |
||||
|
4 (3 correct) |
||||
|
Irish Lotto |
Lotto / PLI |
1 (6 correct) |
2 (5+1 correct) |
3 (5 correct) |
|
4 (4+1 correct) |
||||
|
5 (4 correct) |
||||
|
6 (3+1 correct) |
||||
|
7 (3 correct) |
||||
|
8 (2+1 correct) |
||||
|
Lotto Plus 1 |
Lotto / PLI |
- |
- |
1 (6+0 correct) |
|
2 (5+1 correct) |
||||
|
3 (5+0 correct) |
||||
|
4 (4+1 correct) |
||||
|
5 (4+0 correct) |
||||
|
6 (3+1 correct) |
||||
|
7 (3+0 correct) |
||||
|
8 (2+1 correct) |
||||
|
Lotto Plus 2 |
Lotto / PLI |
- |
- |
1 (6+0 correct) |
|
2 (5+1 correct) |
||||
|
3 (5+0 correct) |
||||
|
4 (4+1 correct) |
||||
|
5 (4+0 correct) |
||||
|
6 (3+1 correct) |
||||
|
7 (3 correct) |
||||
|
8 (2+1 correct) |
||||
|
*UK Lotto |
Lotto / Camelot |
1 (6 correct) |
- |
2 (5+1 correct) |
|
3 (5 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3 correct) |
||||
|
6 (2 correct) |
||||
|
*Thunderball |
Thunderball / Camelot |
1 (5+1 correct) |
- |
2 (5 correct) |
|
3 (4+1 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3+1 correct) |
||||
|
6 (3 correct) |
||||
|
7 (2+1 correct) |
||||
|
8 (1+1 correct) |
||||
|
9 (0+1 correct) |
||||
|
Australian OZ Lotto |
Oz Lotto / NSW |
1 (7 correct) |
- |
2 (6 + 1 correct) OR (6+2 correct) |
|
3 (6 correct) |
||||
|
4 (5+1 correct) OR (5+2 correct) |
||||
|
5 (5 correct) |
||||
|
6 (4 correct) |
||||
|
7 (3 +1 correct) OR (3+2 correct) |
||||
|
Australian OZ Powerball |
Powerball / NSW |
1 (7+1 correct) |
- |
2 (7 correct) |
|
3 (6+1 correct) |
||||
|
4 (6 correct) |
||||
|
5 (5+1 correct) |
||||
|
6 (4+1 correct) |
||||
|
7 (5 correct) |
||||
|
8 (3+1 correct) |
||||
|
9 (2+1 correct) |
||||
|
Saturday Lotto |
Saturday Lotto / NSW |
1 (6 correct) |
- |
2 (5+1 correct) OR (5+2 correct) |
|
3 (5 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3+1 correct) OR (3+2 correct) |
||||
|
6 (1+2 correct) OR (2+2 correct) |
||||
|
Monday Lotto |
Monday and Wednesday Lotto / NSW |
1 (6 correct) Class A* |
- |
2 (5+1 correct) OR (5+2 correct) |
|
3 (5 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3+1 correct) OR (3+2 correct) |
||||
|
6 (1+2 correct) OR (2+2 correct) |
||||
|
Wednesday Lotto |
Monday and Wednesday Lotto / NSW |
1 (6 correct) Class A* |
- |
2 (5+1 correct) OR (5+2 correct) |
|
3 (5 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3+1 correct) OR (3+2 correct) |
||||
|
6 (1+2 correct) OR (2+2 correct) |
||||
|
French Lotto |
Loto / FDJ |
1 (5+1 correct) |
- |
2 (5 correct) |
|
3 (4+1 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3+1 correct) |
||||
|
6 (3 correct) |
||||
|
7 (2+1 correct) |
||||
|
8 (2 correct) |
||||
|
9 (0+1 correct) OR (1 + 1 correct) |
||||
|
Mega-Sena |
Mega-Sena / Caixa |
1 (6 correct) |
- |
2 (5 correct) |
|
3 (4 correct) |
||||
|
Canadian Lotto 6/49 |
Lotto 6/49 / OLG |
1 (6 correct) |
2 (5+1 correct) |
3 (5 correct) |
|
4 (4 correct) |
||||
|
5 (3 correct) |
||||
|
6 (2+1 correct) |
||||
|
Swiss Lotto |
Swiss Lotto / Swisslos Interkantonale Landeslotterie |
1 (6+1 correct) |
2 (6 correct) |
3 (5+1 correct) |
|
4 (5 correct) |
||||
|
5 (4+1 correct) |
||||
|
6 (4 correct) |
||||
|
7 (3+1 correct) |
||||
|
8 (3 correct) |
||||
|
Austrian Lotto |
Austria Lotto / Österreichische Lotterien GmbH |
1 (6 correct) |
2 (5+1 correct) |
3 (5 correct) |
|
4 (4+1 correct) |
||||
|
5 (4 correct) |
||||
|
6 (3+1 correct) |
||||
|
7 (3 correct) |
||||
|
8 (2+1 correct) OR (1+1 correct) OR (0+1 correct) |
||||
|
Lotto America |
Lotto America / MUSL |
1 (5 + 1 correct) |
2 (5 correct) |
|
|
3 (4 + 1 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3 + 1 correct) |
||||
|
6 (3 correct) |
||||
|
7 (2 + 1 correct) |
||||
|
8 (1 + 1 correct) |
||||
|
9 (0 + 1 correct) |
||||
|
Lotto Max |
Lotto max/Interproviencial Lottery Corporation |
1 (7 correct) |
2 (6+1 correct) |
3 (6 correct) |
|
4 (5 correct) |
||||
|
5 (4 correct) |
||||
|
6 (3 + 1 correct) |
||||
|
7 (3 correct) |
||||
|
Spiel 77 |
Spiel 77/DLTB |
1 (7 correct) |
2 (6 correct) |
|
|
3 (5 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3 correct) |
||||
|
6 (2 correct) |
||||
|
7 (1 correct) |
||||
|
Super 6 |
Super 6/DLTB |
1 (6 correct) |
||
|
2 (5 correct) |
||||
|
3 (4 correct) |
||||
|
4 (3 correct) |
||||
|
5 (2 correct) |
||||
|
6 (1 correct) |
||||
|
GluecksSpirale |
GluecksSpirale/DLTB |
1 (7 correct) |
||
|
2 (6 correct) |
||||
|
3 (5 correct) |
||||
|
4 (4 correct) |
||||
|
5 (3 correct) |
||||
|
6 (2 correct) |
||||
|
7 (1 correct) |
||||
|
JackpotLotto |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (0+1 correct) |
|
|
JackpotMillions |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
|
|
3 (0+1 correct) |
||||
|
Lotto India |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
|
|
3 (0+1) |
||||
|
Cash4Life |
Cash4Life / New York State Gaming Commission |
1 (5+1 correct) |
2 (5+0 correct) |
|
|
3 (4+1 correct) |
||||
|
4 (4+0 correct) |
||||
|
5 (3+1 correct) |
||||
|
6 (3+0 correct) |
||||
|
7 (2+1 correct) |
||||
|
8 (2+0 correct) |
||||
|
9 (1+1 correct) |
||||
|
LottoFika |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
|
|
3 (0+1 correct) |
||||
|
LuzzuLotto |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
|
|
3 (0+1 correct) |
||||
|
FreeLotto |
Jackpot.com (iRNG) |
1 (6 correct) |
||
|
LuckyLotto |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (4 correct) |
|
|
3 (3 correct) |
||||
|
4 (2 correct) |
||||
|
INSTANTJackpot |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (5+1 correct) |
|
|
3 (4+1 correct) |
||||
|
4 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
||||
|
Lotto China |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
|
|
3 (0+1 correct) |
||||
|
Lotto Santiago |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
|
|
3 (0+1 correct) |
||||
|
MYLotto |
Jackpot.com (iRNG) |
1 (6+1 correct) |
2 (5+1 correct) |
|
|
3 (4+1 correct) |
||||
|
4 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct) |
||||
* Bets on this Source Lottery are not available in the UK.
Prize Groups, Prize Classes and Classification of Winnings
The Prize Group in which a Successful Bet will fall into will depend on the number and combination of winning numbers matched by the Player in his/her bet with the draw of the Source Lottery. These are denoted by the numbers in the Prizes Breakdown above. When two numbers are referenced in the brackets, the first number represents the amount of the Main Numbers that need to be matched and the second number represent the amount of the Special Numbers that need to be matched in addition to the Main Numbers. Where only one (1) number is listed in brackets, no Special Numbers apply.
For example, in the Prizes Breakdown table above, for the EuroMillions Source Lottery '2 (5+1 correct)' is listed in the Class B Prize column. This means that Prize Group 2 for this Source Lottery falls within the Class B Prize Class (and therefore Winnings will be calculated in accordance with the calculations set out below for Class B). The numbers in brackets mean that in order for a Successful Bet to fall within Prize Group 2, it must match 5 Main Numbers and 1 Special Number correctly.
Calculation of Winnings
Depending on which Prize Class a Prize Group falls within, a formula will be applied to calculate the applicable Winnings. The same formula is applied for Class A and Class B, however the calculation that applies to Class C differs.
Below we set out further information in respect of each:
Winnings for Prize Groups in Class A, A* or B
The Winnings payable in respect of Successful Bet will depend on the number of Successful Bets in the applicable Prize Group and the applicable Jackpot in that Prize Group. Winnings for a Successful Bet in Prize Group 1 (in Prize Class A) will be calculated using the following formula:
Winning for a Successful Bet = P / (m + n)
and for Prize Groups in Class B:
Winning for a Successful Bet = P / (m + n)
Where:
Only One Successful Bet in Prize Group 1
If there is only one Successful Bet in Prize Group 1 and no Source Lottery Prize Tickets have been announced, the Winnings payable in respect of such Successful Bet are:
Winnings = Jackpot in that Prize Group 1.
If the Successful Bet in Prize Group 1 is with DoubleJackpot, the Winnings are doubled.
Example 1:
There is only one Successful Bet in Prize Group 1 in respect of a Source Lottery Jackpot in Prize Group 1 of 50,000,000.00 EUR and no Source Lottery Prize Tickets have been announced. The Winnings payable in respect of that single Successful Bet amount to 50,000,000.00 EUR, in accordance with the following calculation:
More than One Successful Bet in Prize Group 1
If there is more than one Successful Bet in Prize Group 1 and no Source Lottery Prize Tickets have been announced, the Winnings payable in respect of Successful Bets in Prize Group 1 are divided equally between the aggregated number of Successful Bets applicable to such Source Lottery draw, as follows:
Winnings = Jackpot in that Prize Group 1 / aggregated number of Successful Bets. If a Winning Bet in Prize Group 1 is with DoubleJackpot, the Winnings are doubled.
Example 2:
More than One Successful Bet in Prize Group 1 and Source Lottery Prize Tickets Confirmed
If there is more than one Successful Bet in Prize Group 1 and Source Lottery Prize Tickets have been announced, the Winnings payable in respect of Successful Bets in Prize Group 1 are divided equally between the aggregated number of Successful Bets applicable to such Source Lottery draw plus the number of Source Lottery Prize Tickets announced, as follows:
Winnings = Jackpot in that Prize Group 1 / aggregated number of Successful Bets plus the number of Source Lottery Prize Tickets announced.
If a Winning Bet in Prize Group 1 is with DoubleJackpot, the Winnings are doubled.
Example 3:
Winnings for Prize Groups in Class C
If a Successful Bet for a Prize Group falls within Class C, the applicable Winnings will correspond with the prize payable by (and as reported by) the Source Lottery Operator for the corresponding Source Lottery Prize Ticket as if the Player had purchased that Source Lottery Prize Ticket.
Should the Source Lottery Operator have the ability to either pay Winnings as a cash prize or a free play, we may determine, in our sole discretion, whether the Winnings shall be a cash prize or a free play.
For example, if you placed a bet on the EuroMillions (not in the UK) and you matched 3 Main Numbers and 2 Special Numbers, such Successful Bet would fall within Prize Group 6 (in Prize Class C). The amount of Winnings due to you from us would correspond with the amount that you would have received from the Source Lottery Operator had you purchased the corresponding Source Lottery Winning Ticket, except for games based on the iRNG, which are paid out as published on the Website and are independent of the Winnings published by Source Lottery Operators.
Winnings for Millionaire
Contrary to the provisions above, Winnings in Millionaire are paid out as published on the Website. While the winning numbers for these games are taken from Swiss Loto Express, the number of Source Lottery Prize Tickets from Euromillions draw on the same day as the Millionaire draw is taken for the calculation of the Winnings.
Winnings for JackpotLotto
Contrary to the provisions above, Winnings in JackpotLotto are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for JackpotMillions
Contrary to the provisions above, Winnings in JackpotMillions are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for Lotto India
Contrary to the provisions above, Winnings in Lotto India are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for LottoFika
Contrary to the provisions above, Winnings in Lotto Fika are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for LuzzuLotto
Contrary to the provisions above, Winnings in LuzzoLotto are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for Cash4Life
Contrary to the provisions above, Winnings in Cash4Life are paid out as published on the Website. The winning numbers for these games are taken from the New York State Gaming Commission.
Winnings for FreeLotto
Contrary to the provisions above, Winnings in FreeLotto are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for LuckyLotto
Contrary to the provisions above, Winnings in LuckyLotto are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for INSTANTJackpot
Contrary to the provisions above, Winnings in INSTANTJackpot are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for Lotto China
Contrary to the provisions above, Winnings in Lotto China are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for Lotto Santiago
Contrary to the provisions above, Winnings in Lotto Santiago are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for MYLotto
Contrary to the provisions above, Winnings in MYLotto are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.
Winnings for Lotto Max
Please note that Lotto Max Winnings may be capped by us at $50Million CAD as we may determine from time to time in our sole discretion.
Syndicates
Winnings for Successful Syndicate Bets are calculated by three steps, as follows:
Step 1 – Calculation of Total Syndicate Winnings for the Syndicate in which the Player has bought shares:
Total Syndicate Winnings = The sum of all Winnings for all Successful Bets forming part of the Syndicate in which the Player bought shares.
Step 2 – Calculation of Syndicate Fraction:
Syndicate Fraction = Number of Shares bought by the Player / Total of Shares advertised for the relevant Syndicate.
Step 3 – Calculation of Winnings for the Successful Syndicate Bet:
Winnings for this Successful Syndicate Bet = Total Syndicate Winnings for the Syndicate in which the Player has bought shares multiplied by the Syndicate Fraction.
Example 1: A Successful Syndicate Bet with Total Syndicate Winnings of 50,000,000.00 EUR occurred. The Syndicate Fraction is 1 of 5. The Winnings for this Syndicate Winning Bet are 10,000,000.00 EUR.
Example 2: A Successful Syndicate Bet with Total Syndicate Winnings of 40,000,000.00 EUR occurred. The Syndicate Fraction is 1 of 8. The Winnings for this Syndicate Winning Bet are 5,000,000.00 EUR.
What happens if the Source Lottery Operator fails to announce any prize?
If the Source Lottery Operator fails to announce any prize in the appropriate Prize Group (i.e. there is no Source Lottery Prize Ticket for the Prize Group), the Winnings payable in respect of each Successful Bet in that Prize Group shall be based on the proportion of the total prize pool fund allocated to that Prize Group by the Source Lottery Operator. If the Source Lottery Operator does not publish the total prize pool fund, then we will, in good faith, attempt to calculate the applicable prize (and hence your Winnings) from publicly available information and the calculus used by the Source Lottery Operator (in the last time it was published). Before your Winnings are paid to you, we can, at your request, provide you the calculation used by us, as once they are paid, you will not (in the absence of our error) be able to dispute the calculation of the sum.
For example:
Winnings = 8,000,000 x (0.05 / 0.8) / 2 = EUR 250,000
Winnings = 8,000,000 x (0.05 / 0.8) = EUR 500,000
Pay outs by one Prize Group to another
The terms detailed above are based on the assumption that there is no pay out of prizes by one Prize Group to another, resulting from there being either:
Withholding for Prizes in SuperEnalotto
For Prize Group 1, 2 and 3, we will deduct 12% of the Winnings before pay out to you. This withholding aims to place the Player in a similar economic position they would have been had they played the Source Lottery.
MUSL PowerBall and MUSL Mega Millions and MUSL Lotto America
The following additional terms apply solely in respect of the MUSL PowerBall, MUSL Mega Millions and MUSL Lotto America.
We can choose to pay out any Winnings for Prize Group 1 with regards to MUSL Mega Millions, MUSL Powerball and MUSL Lotto America over a period of up to 30 years (the "MUSL Deferment Option Payment Plan"). Under the MUSL Deferment Option Payment Plan, we will make the first instalment as soon as practicable following the relevant draw, with the subsequent 29 instalments to be made at yearly intervals. The amount of those instalments is calculated so as to rise by a percentage set annually by MUSL until satisfaction of the full amount due.
Should we decide instead to pay out the Winnings in a one-off payment (the "Single Payment Option"), in accordance with the rules of MUSL Mega Millions, MUSL Powerball and MUSL Lotto America, the total Winnings payable to you (after any applicable withholdings have been applied as set out below) may be reduced by 40% or such percentage as MUSL shall announce in respect of those particular Winnings if the latter is higher than 40%.
For example, if you were due $30,000,000 (USD) (following any applicable withholdings have been applied as set out below) and we chose to pay you by the MUSL Deferment Option Payment Plan, you would receive $1,000,000 in year 1, and then $1,000,000 (plus the additional yearly uplift set by MUSL) each year thereafter for 29 years. If we chose to pay you by the Single Payment Option, you would receive $18,000,000 (USD) in one lump sum.
The decision of whether to distribute Winnings under either the MUSL Deferment Option Payment Plan or the Single Payment Option is at our sole and absolute discretion.
Withholding for Prizes in MUSL PowerBall, MUSL MegaMillions and MUSL Lotto America
For Prize Group 1, 2 and 3 we will deduct 39.6% of the Winnings before pay out to you. This withholding aims to place the Player in a similar economic position they would have been had they played the Source Lottery.
GluecksSpirale
We can choose to pay out any Winnings for Prize Group 1 with regards to GluecksSpirale over a period of up to 20 years (the “GluecksSpirale Deferment Option Payment Plan”). Under the GluecksSpirale Deferment Option Payment Plan, we will make the first instalment as soon as practicable following the relevant draw, with the subsequent 239 instalments to be made at monthly intervals.
Should we decide instead to pay out the Winnings in a one-off payment (the “Single Payment Option”), in accordance with the rules of GluecksSpirale, the total Winnings payable to you do not amount to the sum of all monthly payments, but are reduced by discount factor as published by the Source Lottery Operator.
The decision of whether to distribute Winnings under either the GluecksSpirale Deferment Option Payment Plan or the Single Payment Option is at our sole and absolute discretion.
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